Customer Service Advisor

Great Place To Work UK

. Deliver friendly, professional, and efficient support across phone, email, and live chat .

Posted 10/17/2026contractHaresfield • United KingdomMid-LevelSenior💰 £13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while providing exceptional customer support across various channels. Proficient in managing customer orders and feedback with attention to detail and accuracy.

Highest-signal resume keywords

Excellent Communication SkillsCustomer Support ExperienceOrder Management SystemsProblem-Solving AbilityAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingData Protection ComplianceIT SkillsLive Chat SupportEmail Communication

Soft Skills

Strong Listening SkillsProactive MindsetAbility To Work Under PressureTeam PlayerTime Management

Industry Keywords

Customer ServiceOnline Ordering ProcessCustomer FeedbackCourier CoordinationProfessional Telephone Manner

About the role

Key responsibilities & impact

Deliver friendly, professional, and efficient support across phone, email, and live chat
Process customer orders accurately and confidently
Help customers with product advice, order updates, and after-sales support
Investigate and resolve customer queries
Work closely with courier partners to help ensure successful and timely deliveries
Record customer feedback and report product issues through appropriate channels
Support the smooth running of the online ordering process
Handle customer information responsibly and in line with data protection requirements
Act as a positive ambassador for the ProCook brand
Work a two-week rotating schedule of approximately 28.25 hours per week
Week 1: Monday and Tuesday 9:00am–6:00pm office-based; Saturday and Sunday 9:00am–5:00pm work from home
Week 2: Wednesday and Thursday 9:00am–6:00pm office-based; Friday 9:00am–6:00pm work from home
Temporary fixed-term contract until the end of February 2027

Requirements

What you’ll need

Excellent communication skills, both written and verbal
A confident and professional telephone manner
Strong listening skills and a natural ability to solve problems
Great attention to detail and accuracy
Ability to manage multiple tasks and prioritise effectively
Good IT skills, including experience using email, live chat, and order management systems
Calm and positive approach when working under pressure
Proactive, customer-first mindset
Ability to work independently while also being a supportive team player
Weekend working is essential and forms part of the rota following training

Benefits

Comp & perks

Free parking on-site
Free gym access on-site
Unlimited coffee and tea throughout the day
Free fresh fruit and cake daily
Subsidised meals - breakfast and lunch
Hybrid Working
Opportunity to work with a passionate team who won Best Customer Service Team of the Year in 2025 at the People in Retail Awards
Generous colleague discount - 40% off to spend in store or online
33 Days Annual Leave (including bank holidays) pro-rata
B Corp certified company committed to ethical practices and sustainability
A company recognised as a Great Place to Work for 5 consecutive years
Disability Confident Leader
Diversity and inclusion commitment
Reasonable adjustments during the application or interview process
Sustainability-focused ethical business practices and efforts to reduce waste