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Assistant Site Manager II – Car Wash
Green Clean Express Auto Wash. Assist the site manager to ensure the store is operating and exceeding customer service needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and customer service skills, with a focus on team development, sales growth, and operational excellence. Proficient in managing store operations, including P&L oversight, inventory management, and quality assurance.
Highest-signal resume keywords
Leadership ExperienceCustomer Service ExperienceP&L ManagementTeam DevelopmentSales Growth
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
P&L ManagementInventory ManagementQuality ControlCash ManagementCustomer EngagementUpsellingDe-escalation TacticsBasic IT ProficiencyPOS SystemsMicrosoft Office
Soft Skills
Strong Verbal CommunicationCoachingMentoringProblem-SolvingIntegrity
Industry Keywords
Customer ServiceStore OperationsSafety ProtocolsStandard Operating ProceduresFast-Paced Environment
About the role
Key responsibilities & impact- Assist the site manager to ensure the store is operating and exceeding customer service needs
- Engage potential customers, present monthly unlimited car wash packages, and upsell products to existing customers
- Maintain high-quality day-to-day on-site store operations
- Lead with integrity and foster a culture of respectful accountability
- Strive to exceed sales goals and store growth
- Assist with recruiting, developing, and motivating teams to deliver the company’s mission
- Manage labor and staff scheduling
- Manage P&L by monitoring chemicals, utilities, and other expenditures
- Maintain quality assurance through accurate Quality Control checks
- Follow standard procedures for cash management, including daily reconciliations, audits, and deposits
- Monitor inventory and supplies and assist with orders
- Ensure adherence to safety protocols and standard operating procedures
- Address customer escalations in a calm and collected manner
- Learn wash processes and equipment to expand the knowledgebase
- Perform other related duties as required and assigned
Requirements
What you’ll need- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Minimum of 1 year of leadership experience
- At least 2 years of customer service experience, including de-escalation tactics
- Basic IT and computer proficiency, including POS systems and Microsoft Office
- Ability to work flexible hours, including weekends
- Strong verbal communication skills to effectively engage with customers
- Capability to provide and follow clear directions
- Ability to close the site at least two nights per week and open as needed
- Ability to coach, mentor, and train
- Present professional image according to appearance guidelines
- Required to stand and move throughout the site for the entire shift
- Ability to work on your feet for an entire shift in a fast-paced environment
- Ability to work outside in all weather conditions
- Ability to lift 25lbs
Benefits
Comp & perks- Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program
- 401k with up to 4% company match
- Recognition programs
- Ongoing training and professional development
- Unlimited Wash Club membership
- 50% off retail items
- Company-provided uniforms
- Educational reimbursement
- Paid vacation (per Employee Manual)
- Additional incentives based on site performance