Technical Support Specialist – LED Lighting Controls, DMX/Pixel

Green LED Lighting Solutions (GLLS)

. Take technical support calls and emails from electricians and installers during the support window .

Posted 10/23/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support for LED lighting and low-voltage electronics, with proficiency in AutoCAD for producing electrical schematics and a strong understanding of DMX512 addressing and voltage drop principles.

Highest-signal resume keywords

Technical Support ExperienceAutoCAD ProficiencyDMX512 Addressing KnowledgeLow-Voltage DC Power UnderstandingHands-On Experience with LED Lighting Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportAutoCADDMX512 AddressingVoltage Drop AnalysisWiring DiagramsFixture LayoutsCosted Bills of MaterialsSPI Pixel BasicsPower InjectionPSU Sizing

Soft Skills

Clear CommunicationConfident Phone Manner

Tools & Technologies

AI ToolsAdvatekFalconPixLiteENTTECPharosMadrixElfsquadBusiness Central

Certifications & Qualifications

Electrical or Electronics Technology Diploma

Industry Keywords

LED LightingLighting ControlsField ServiceCommissioningRMA ProcessesWarranty ProcessesLow-Voltage Electronics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Take technical support calls and emails from electricians and installers during the support window
Diagnose pixel data problems, DMX addressing, voltage drop, controller setup, and warranty issues
Document fixes in knowledge-base articles, checklists, and short videos
Produce wiring diagrams and fixture layouts in AutoCAD from the design lead's markups
Build costed bills of materials for wiring diagrams and fixture layouts
Own the support line and contribute fixes to the company's playbook

Requirements

What you’ll need

2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics
Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power, including voltage drop, power injection, and PSU sizing
AutoCAD proficiency sufficient to turn a markup into a clean electrical schematic
Clear, confident phone manner
Availability for a live phone screen
Daily use of AI tools in your work
Full availability 9:00 AM to 6:00 PM Eastern, Monday to Friday
Legally able to work in the US or Canada
Nice to have: hands-on experience with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix
Nice to have: experience with RMA or warranty processes
Nice to have: Elfsquad, Business Central or a similar CPQ/ERP
Nice to have: electrical or electronics technology diploma
Cover letter must begin with the word PIXEL
Application must include a link to a 2-minute video explaining voltage drop on a 12V LED run to an electrician unfamiliar with the term
Application must include one wiring diagram or schematic drawn by the applicant

Benefits

Comp & perks

Full-time remote work
Fixed daytime schedule, 9:00 AM to 6:00 PM Eastern, Monday to Friday
No on-call requirement
Direct work with the design lead on architectural, signage, and entertainment lighting projects across North America
Small team with no management layers
Ownership of the support line
Fixes become part of the company's playbook