Technical Support Specialist – LED Lighting Controls, DMX/Pixel

Green LED Lighting Solutions (GLLS)

. Take technical support calls and emails from North American electricians and installers .

Posted 10/23/2026contractRemote • ArgentinaJuniorMid-Level💰 $30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support for LED lighting and low-voltage electronics, with strong skills in diagnosing issues related to DMX addressing and voltage drop. Proficient in AutoCAD for producing electrical schematics and experienced in utilizing AI tools for enhanced problem-solving.

Highest-signal resume keywords

Technical Support ExperienceDMX512 Addressing KnowledgeAutoCAD ProficiencyLow-Voltage DC Power UnderstandingSpoken English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDMX AddressingVoltage Drop DiagnosisAutoCADWiring DiagramsFixture LayoutsCosted Bills Of MaterialsLow-Voltage ElectronicsSPI Pixel BasicsPower Injection

Tools & Technologies

AI ToolsAdvatekFalconPixLiteENTTECPharosMadrixElfsquadBusiness CentralCPQ/ERP

Industry Keywords

LED LightingLighting ControlsField ServiceCommissioningWarranty Processes

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Take technical support calls and emails from North American electricians and installers
Diagnose pixel data problems, DMX addressing, voltage drop, controller setup, and warranty issues
Document fixes in knowledge base articles, checklists, and short videos
Produce wiring diagrams and fixture layouts in AutoCAD from design lead markups
Build costed bills of materials
Work a fixed Monday–Friday support schedule during North American business hours

Requirements

What you’ll need

2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics
Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power (voltage drop, power injection, PSU sizing)
AutoCAD, well enough to turn a markup into a clean electrical schematic
Spoken English sufficient to run troubleshooting calls with electricians on job sites
Daily use of AI tools in your work
Full availability for the fixed shift (10:00 AM to 7:00 PM Buenos Aires, Monday to Friday)
Applications must include the word PIXEL in the first line of the cover letter, a link to a 2-minute video explaining voltage drop on a 12V LED run, and one self-drawn wiring diagram or schematic
Nice to have: hands-on experience with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix; RMA or warranty processes; Elfsquad, Business Central or similar CPQ/ERP