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Client Services Vet Nurse
Greencross Vet Hospital. Provide professional telephone triage and general pet health advice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary nursing with a focus on telephone triage and customer service. Capable of managing client interactions and supporting clinic operations while ensuring positive patient outcomes.
Highest-signal resume keywords
Certificate IV In Veterinary NursingVeterinary Nursing ExperienceTelephone Triage Decision-MakingRxWorks ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Veterinary NursingTelephone TriageCustomer ServiceAttention To DetailProcess Adherence
Soft Skills
Calm Under PressureIndependent WorkEngagement With Remote TeamGenuine Enjoyment Of Helping Pet Owners
Tools & Technologies
RxWorks
Certifications & Qualifications
Certificate IV In Veterinary Nursing
Industry Keywords
Pet Health AdviceAppointment BookingCustomer ExperienceClinical ConfidenceFast-Paced Environment
About the role
Key responsibilities & impact- Provide professional telephone triage and general pet health advice
- Assist clients with appointment bookings and enquiries
- Support Greencross clinics nationwide
- Manage website enquiries and customer service requests
- Assist with Pet Health Reminders and other business initiatives
- Deliver outstanding customer experiences while supporting positive patient outcomes
Requirements
What you’ll need- Certificate IV in Veterinary Nursing
- Minimum of 4 years' veterinary nursing experience
- Clinical confidence and passion for exceptional customer service
- Experience working in a fast-paced environment and remaining calm under pressure
- Confidence making accurate and timely telephone triage decisions
- Experience using RxWorks
- Excellent attention to detail
- Ability to follow detailed processes and procedures
- Ability to work independently while remaining connected and engaged with a remote team
- Strong communication skills
- Genuine enjoyment of helping pet owners
- Reliable internet connection
- Ergonomic workstation
- Quiet workspace
Benefits
Comp & perks- Work from home with equipment provided
- North Ryde Support Office available for Sydney-based team members
- Structured training and ongoing support
- Supportive team of experienced Vet Nurses
- Use clinical knowledge in a different and rewarding way
- Opportunity to make a real difference to pets and their owners every day