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Client Services Vet Nurse
Greencross Vet Hospital. Provide professional telephone triage and general pet health advice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in veterinary nursing with a focus on providing exceptional customer service and effective telephone triage. Capable of managing client interactions and supporting clinic operations while maintaining attention to detail and following established procedures.
Highest-signal resume keywords
Certificate IV In Veterinary NursingVeterinary Nursing ExperienceTelephone Triage Decision-MakingRxWorks ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Veterinary NursingTelephone TriageAttention To DetailProcess AdherenceCustomer Service
Soft Skills
Calm Under PressureIndependent WorkEngagement With Remote TeamGenuine Enjoyment Of Helping Pet Owners
Tools & Technologies
RxWorks
Certifications & Qualifications
Certificate IV In Veterinary Nursing
Industry Keywords
Pet Health AdviceClient Appointment BookingCustomer ExperienceGreencross ClinicsPet Health Reminders
About the role
Key responsibilities & impact- Provide professional telephone triage and general pet health advice
- Assist clients with appointment bookings and enquiries
- Support Greencross clinics nationwide
- Manage website enquiries and customer service requests
- Assist with Pet Health Reminders and other business initiatives
- Deliver outstanding customer experiences while supporting positive patient outcomes
- Serve as the first point of contact for many pet owners on behalf of Greencross clinics across Australia
Requirements
What you’ll need- Holds a Certificate IV in Veterinary Nursing
- Minimum of 4 years' veterinary nursing experience
- Clinical confidence and passion for exceptional customer service
- Experience working in a fast-paced environment and remaining calm under pressure
- Confidence making accurate and timely telephone triage decisions
- Experience using RxWorks
- Excellent attention to detail
- Ability to follow detailed processes and procedures
- Ability to work independently while remaining connected and engaged with a remote team
- Strong communication skills
- Genuine enjoyment of helping pet owners
- Reliable internet connection, ergonomic workstation, and quiet workspace
Benefits
Comp & perks- Employees can work remotely from anywhere in Australia
- North Ryde Support Office available for Sydney-based team members who wish to work from the office
- All equipment is provided
- Structured training and ongoing support
- Supportive team of experienced Vet Nurses
- Work with one of Australia's leading veterinary care networks