Support Operator – EMEA

GRID esports

. Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data .

Posted 11/10/2026full-timeRemote • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong customer-first mindset while effectively managing real-time data accuracy and integrity in esports tournament operations. Proficient in utilizing collaborative tools and communicating across various platforms to resolve customer inquiries and improve product offerings.

Highest-signal resume keywords

Customer-Facing Support ExperienceKnowledge of Esports Tournament StructuresExperience with Collaborative ToolsExcellent Written and Spoken EnglishInterest in Competitive Video Games

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer-First MindsetExcellent Communication Skills

Tools & Technologies

SlackGSuiteDiscordTeams

Industry Keywords

EsportsData AccuracyTournament OperationsReal-Time Data MonitoringCompetitive Video Games

About the role

Key responsibilities & impact

Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
Monitor live esports data feeds for accuracy, integrity, and uninterrupted delivery to clients
Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary
Communicate directly with clients across email, Slack, Discord, Telegram, and Teams
Resolve operational or data-related customer questions and issues, escalating to engineering when needed
Improve the GRID product suite based on customer feedback and identified defects
Log and track data quality and process issues
Develop knowledge of esports titles and GRID products
Contribute to the knowledge base for GRID employees, partners, and customers
Support activities before, during, and after esports tournaments to ensure smooth tournament operations and timely data processing and distribution

Requirements

What you’ll need

A strong customer-first mindset
An interest in competitive video games, including CS2, Valorant, Dota 2, and PUBG; other games a plus
Understanding of esports tournament structures, formats and rules
Previous experience in customer-facing Support roles
Experience with collaborative tools such as Slack, GSuite, Discord, and Teams
Some level of computer science knowledge would be a plus
Excellent written and spoken English; other languages a plus
Availability to work shifts and weekends if required
Ability to work in the European timezone
Ability to work on a B2B contract
Ability to work weekends if required

Benefits

Comp & perks

Flexible working conditions
Mental health support
Company and team-wide events
Work travel opportunities with travel insurance
Training and development budget
High-quality Swag/ Merch
28+ days vacation allowance per year
Professional counseling for mental health covered by the business
Self-development budget
Career advancement opportunities
Support from teammates for professional growth
Remote work environment
Access to Berlin/Wroclaw offices and opportunities to meet colleagues in person