Support Operator, LATAM

GRID esports

. Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data .

Posted 10/9/2026full-timeRemote • Argentina, Brazil, PeruMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a strong customer-first mindset while effectively managing real-time data accuracy and integrity in esports environments. Proficient in utilizing communication tools and developing knowledge of esports titles and tournament structures.

Highest-signal resume keywords

Customer-Facing Support ExperienceKnowledge of Esports Tournament StructuresProficiency in Slack, GSuite, Discord, and TeamsExcellent Written and Spoken EnglishInterest in Competitive Video Games

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer-First MindsetExcellent Communication Skills

Tools & Technologies

SlackGSuiteDiscordTeams

Industry Keywords

EsportsData AccuracyData IntegrityB2B ContractLATAM Timezone

About the role

Key responsibilities & impact

Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data
Monitor live esports data feeds for accuracy, integrity, and uninterrupted delivery to clients
Identify and resolve real-time data discrepancies, delays, and feed issues, escalating when necessary
Communicate directly with clients via email, Slack, Discord, Telegram, and Teams
Resolve operational and data-related customer questions
Escalate issues to the engineering team when needed
Improve the GRID product suite based on customer feedback and identified defects
Log and track data quality and process issues
Develop knowledge of esports titles and GRID products
Contribute to GRID’s knowledge base for employees, partners, and customers

Requirements

What you’ll need

Strong customer-first mindset
Interest in competitive video games, including CS2, Valorant, Dota 2, and PUBG
Understanding of esports tournament structures, formats, and rules
Previous experience in customer-facing Support roles
Experience with Slack, GSuite, Discord, and Teams
Some computer science knowledge would be a plus
Availability to work shifts and weekends if required
Excellent written and spoken English
Other languages are a plus
Ability to work on a B2B contract
Ability to work in the LATAM timezone

Benefits

Comp & perks

Flexible working conditions
Mental health support
Company and team-wide events
Work travel opportunities with travel insurance
Training and development budget
High-quality Swag/ Merch
28+ days of vacation allowance per year
Professional counselors for mental health support, covered by the business
Self-development budget
Career advancement opportunities
Support from teammates for professional growth
Remote work environment
Offices in Berlin and Wroclaw
Travel opportunities to meet colleagues in person