Customer Success Manager

Gridware

. Build and maintain strong relationships with utility customers .

Posted 10/28/2026full-timeSan Francisco • California • United StatesSeniorLead💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electric grid operations and utility dispatch processes, with a strong focus on customer relationship management and operational support. Capable of educating stakeholders, creating tailored training materials, and driving customer success through effective communication and data analysis.

Highest-signal resume keywords

Electric Grid Operations ExpertiseCustomer Relationship ManagementData Analysis SkillsTechnical Account ManagementSCADA Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fault DetectionGrid MonitoringData InterpretationKPI EstablishmentTraining DevelopmentPerformance AnalyticsUtility Response WorkflowsProgram ManagementTechnical SupportCustomer Success Strategies

Soft Skills

Excellent CommunicationProblem-SolvingRelationship ManagementStakeholder EngagementCustomer Experience Orientation

Tools & Technologies

SCADA SystemsAMI NetworksUtility Communication Platforms

Industry Keywords

Electric UtilityGrid TechnologyUtility Dispatch ProcessesCustomer SuccessTechnical Workshops

About the role

Key responsibilities & impact

Build and maintain strong relationships with utility customers
Manage and grow utility customer relationships to ensure maximum value from Gridware’s solutions
Educate stakeholders on fault detection and grid monitoring capabilities
Act as the primary contact for utility customers, understanding their needs and providing onboarding and training
Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop troubleshooting documentation
Create tailored training materials and lead pilot programs with defined KPIs
Collaborate on new use cases aligned with industry needs
Drive adoption, retention, and satisfaction through customer success strategies
Establish KPIs for customer health and track performance analytics
Partner with sales, product, and field teams for seamless support
Relay customer insights to engineering and troubleshoot issues effectively

Requirements

What you’ll need

Expertise in electric grid operations and/or utility dispatch processes
Ability to communicate complex concepts across a broad range of stakeholders within utilities
Strong orientation toward customer experience, relationship management, and operational support
7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector
Deep understanding of electric grid operations and utility crew dispatch processes
Strong customer relationship management skills, with a track record of managing complex utility accounts
Excellent communication and problem-solving skills, with the ability to distill complex technical concepts for diverse audiences
Prior experience working in a customer-facing role at a grid technology or sensor-based monitoring company
Familiarity with SCADA systems, AMI networks, or other utility communication platforms
Experience leading customer training sessions, webinars, or technical workshops
Technical proficiency in interpreting grid monitoring data, fault detection signals, and utility response workflows
Strong data analysis skills to assess system performance and customer usage trends
A background in engineering or technical support related to grid operations

Benefits

Comp & perks

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
Paid parental leave
Alternating day off (every other Monday)
“Off the Grid”, a two week per year paid break for all employees
Commuter allowance
Company-paid training