Technical Support Manager, Billing

GridX, Inc.

. Maintain and lead daily billing tasks across multiple customers and related customer support requests .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support and customer operations expertise, with hands-on skills in SQL and REST API troubleshooting. Capable of managing client-facing projects and leading effective communication with stakeholders in the energy or utility industry.

Highest-signal resume keywords

Technical Support ExperienceSQL ProficiencyUtility Billing KnowledgeProject Management SkillsClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLREST API TroubleshootingTesting ExecutionDefect TrackingProject PlanningClient Project ManagementOperational Process ImprovementData AnalysisUtility Rate StructuresCIS Systems

Soft Skills

Analytical SkillsCommunication SkillsOrganizational SkillsTime Management SkillsTeam Collaboration

Tools & Technologies

CRM PlatformsTicketing SystemsMonitoring ToolsCloud Environments

Industry Keywords

Energy IndustryUtility IndustryClean EnergyClimate ChangeDecarbonizationRenewable EnergyProfessional ServicesClient-Facing Role

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Maintain and lead daily billing tasks across multiple customers and related customer support requests
Work directly with clients to meet operational SLAs, respond to complex technical issues, resolve billing exceptions, and troubleshoot API issues
Check billing production workflows at 6:00 a.m. ET each weekday and partner with DevOps to diagnose and resolve issues
Participate in a weekend on-call rotation from Friday 8:00 p.m. to Sunday 8:00 p.m. ET, approximately once every five weeks
Manage and deliver accurate, timely month-end client reports
Coordinate annual rate updates
Plan and execute testing for rate updates and Professional Services projects
Lead weekly live client calls, review service performance, resolve operational issues, assign and track action items, and drive follow-through
Develop technical and business understanding of GridX products and resolve product-related inquiries
Capture client feature requests and log tickets for the Product team
Improve operational processes and best practices
Support customers and internal teams with software setup and product questions using CRM, ticketing, and monitoring platforms
Manage Professional Services projects from planning through completion, including project plans, client project calls, ticket tracking, and internal team coordination
Report to the Director of Technical Support

Requirements

What you’ll need

5+ years in technical support, customer operations, technical account management, or a similar client-facing technical role
Experience in the energy or utility industry, including working knowledge of utility rate structures and utility billing processes
Hands-on technical skills, including SQL for investigating data issues and troubleshooting REST APIs
Experience planning and executing testing, such as test plans, UAT, and defect tracking through resolution
Experience managing client-facing projects, including scope, timelines, and change requests
Experience leading recurring live client calls and confidently presenting status, issues, and next steps to client stakeholders, and managing escalations
Strong analytical skills
Excellent communication skills
Strong organizational and time management skills
Advanced IT&C knowledge and capabilities and ability to quickly learn and perform in new software environments
Ability to work across time zones and with offshore teams in a dynamic start-up setting
Availability for a daily 6:00 a.m. ET workflow check and a weekend on-call rotation approximately once every five weeks
Consulting or professional services experience preferred
Experience with utility billing or CIS systems preferred
Familiarity with cloud environments and monitoring tools preferred
Experience working with a start-up preferred
Experience with energy efficiency and program implementation highly desired
Interest in Clean Energy, Climate Change, Decarbonization, or Renewable Energy is a plus
Must be eligible to work in the United States; employment visa sponsorship is not available

Benefits

Comp & perks

Flexible PTO
Excellent Medical, Dental and Vision Insurance
401k Match
Stock Options
Parental Leave
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