Customer Care Representative

Griffin Greenhouse Supplies

. Serve as the primary point of contact for sales representatives and customers .

Posted 10/28/2026full-timeWoodridge • Illinois • United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management and customer service, with a focus on effective communication and relationship-building. Proficient in managing the order lifecycle and adapting to changing operational needs.

Highest-signal resume keywords

Order ManagementCustomer Service ExperienceCommunication SkillsOrganizational SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingOrder Lifecycle ManagementTransaction ExecutionProcess ImprovementCustomer Satisfaction Enhancement

Soft Skills

Team-Oriented AttitudeFlexibilityTime Management

Tools & Technologies

Prelude Order Management SystemB2B Website

Industry Keywords

Sales RepresentativesVendorsStakeholder RelationshipsHorticultureAgriculture

About the role

Key responsibilities & impact

Serve as the primary point of contact for sales representatives and customers
Process orders smoothly from start to finish
Manage the complete order lifecycle, including verifying, confirming with vendors, processing changes, tracking, and handling claims
Use the Prelude order management system and B2B website to execute transactions and ensure order integrity
Keep customers, vendors, and sales teams informed with timely updates and solutions
Build and strengthen relationships with key stakeholders across the business
Offer ideas for process improvements and provide feedback to enhance customer satisfaction
Support team members and participate in special projects to improve operations
Adapt to changing needs and deadlines, especially during peak seasons

Requirements

What you’ll need

High school diploma required
A degree in Business, Horticulture, or Agriculture is a plus
Extensive customer service experience may be considered
Proven track record in customer service, preferably in order management or a similar role
Strong verbal and written communication skills
Proficiency in order management systems; experience with Prelude is a plus
Ability to solve problems quickly and effectively
Strong organizational and time management abilities
Positive, team-oriented attitude
Flexibility to take on new challenges and tasks
Must be able to work in a full-time day-shift position
No travel required

Benefits

Comp & perks

Medical, dental, and vision insurance coverage starting on the first of the month following 30 days of employment
Company-paid short-term and long-term disability insurance
Company-paid life insurance
Paid Time Off (PTO) including floating holidays, sick/personal days, and vacation time
401(k) plan with a 25% company match up to 6%
Company Profit Sharing Program
Summer hours for enhanced work-life balance
Tuition reimbursement program
Christmas holiday bonus
Comprehensive training
Career growth and learning opportunities