Donor Center Specialist

Grifols

. Maintain active communication with other service areas to ensure accurate documentation and quality .

Posted 9/18/2026full-timeSalt Lake City • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in phlebotomy, donor processing, and plasma processing while ensuring compliance with state and federal regulations. Proficient in maintaining donor health and product quality through effective communication and operational procedures.

Highest-signal resume keywords

Certified PhlebotomistDonor ProcessingPlasma ProcessingCompliance With FDA-Approved SOPsTroubleshooting Autopheresis Machines

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ScreeningSample CollectionEquipment CalibrationHematocrit MeasurementProduct LabelingAutomated Plasmapheresis OperationRecord KeepingQuality MonitoringMedical Screening

Soft Skills

Effective CommunicationCustomer SatisfactionProblem SolvingInterpersonal SkillsAdaptability

Tools & Technologies

Autopheresis MachinesHematastatRefractometerPersonal Protective Equipment

Certifications & Qualifications

Phlebotomist CertificationDonor Processor CertificationPlasma Processor Certification

Industry Keywords

CGMPOSHACLIAFDA RegulationsBiological Fluids

About the role

Key responsibilities & impact

Maintain active communication with other service areas to ensure accurate documentation and quality
Build rapport with donors to support customer satisfaction and long-term donation
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and internal procedures
Report unsafe situations or conditions to the appropriate lead, supervisor, or manager
Assist in determining donor suitability before venipuncture
Respond to and handle donor reactions according to guidelines
Monitor donors and equipment to ensure donor health and product quality
Set up, disconnect, and operate automated plasmapheresis machines
Troubleshoot autopheresis displays and document exceptions
Calibrate and maintain autopheresis machines and associated equipment
Dispose of contaminated disposable equipment and clean equipment and work areas between donors
Maintain accurate production records and donor confidentiality
Collect and process donor samples for testing
Record product and sample weights
Label samples, freeze units, and participate in unit management according to SOP
Pack units and samples for shipment to testing laboratories
Monitor stored product and equipment working conditions
Conduct pre-donation medical screening
Determine hematocrit and protein using finger sticks, hematastat, and refractometer
Provide feedback to ineligible donors
Complete and verify donor screening information
Communicate donor medical information to medical staff
Establish and maintain organized donor files
Greet donors, answer phones, and assist center management

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Processor, and Plasma Processor
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties
Demonstrated proficiency handling difficult situations
Ability to comprehend and follow oral and written instructions
Ability to listen to and understand spoken information and ideas
Ability to perform a wide range of complex tasks under variable and changing conditions
Ability to relate sensitive information to diverse groups
Ability to perform physical duties including sitting or standing for an entire shift, bending, twisting, frequent hand and foot movements, squatting, crouching, and reaching
Ability to lift 15 lbs. routinely, with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision requirements and color perception/discrimination
Ability to work with biological fluids, infectious organisms, electrical and laboratory equipment, and temperatures below 32°F
Ability to use required personal protective equipment