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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while conducting pre-donation medical screenings and assessing donor suitability. Capable of adapting to dynamic work environments and handling sensitive information with confidentiality.
Highest-signal resume keywords
Customer Service StandardsHigh School Diploma or GEDState Licensures or CertificationsAbility to Adapt to Dynamic Work EnvironmentAbility to Handle Multiple Tasks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pre-Donation Medical ScreeningDonor Suitability AssessmentInformation Completeness AssuranceFeedback Provision to Ineligible DonorsHandling Biological FluidsOperating Laboratory Equipment
Soft Skills
PatientExcellent Listening SkillsAbility to Relate Sensitive InformationAdaptability
Tools & Technologies
Personal Protective Equipment
Certifications & Qualifications
State Licensures or Certifications
Industry Keywords
Donor ConfidentialityCustomer InteractionComplex Task Management
About the role
Key responsibilities & impact- Conduct pre-donation medical screening
- Interact with donors and respond to customer needs
- Assess donor suitability and engage in set-up
- Provide appropriate feedback to ineligible donor candidates
- Ensure all donor screening information is complete
- Ensure donor confidentiality
- Perform a wide range of complex tasks under variable and changing conditions
Requirements
What you’ll need- Superior customer service standards
- High School diploma or GED
- Ability to work a flexible schedule
- Interest in making a difference in the world
- Obtains required state licensures or certifications where applicable
- Patient and able to handle multiple tasks
- Ability to adapt to a dynamic work environment
- Ability to comprehend and follow oral and written instructions
- Ability to listen to and understand spoken information
- Ability to relate sensitive information to diverse groups
- Ability to work sitting or standing for an entire shift
- Ability to bend and twist neck and waist for 1–2 hours per day
- Frequent hand movement and precise coordinated finger, hand and wrist movements
- Ability to squat, crouch or sit on one's heels when needed
- Ability to lift 15 lbs. routinely and up to 50 lbs. maximum
- Ability to reach below shoulder height
- Essential hearing acuity
- Correctable near and far vision; vision correctable in one eye to 20/30 and the other to 20/100
- Ability to work around biological fluids, infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F
- Ability to wear required personal protective equipment
Benefits
Comp & perks- Up to 4% of the company bonus pool
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- PTO
- Paid holidays
- Up to 5% 401(k) match
- Tuition reimbursement
- Professional growth and career progression opportunities
- Personal protective equipment, including protective eyewear, garments, gloves and cold gear