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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced experience in supporting IT/OT infrastructure and laboratory systems, with a strong understanding of IT service management processes. Capable of translating operational needs into technical requirements while ensuring compliance and cybersecurity in regulated environments.
Highest-signal resume keywords
IT/OT Infrastructure SupportWindows Server AdministrationIT Service Management ProcessesIncident Response CoordinationExperience in Pharmaceutical or Biotechnology Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationTroubleshootingApplication InstallationConfiguration SupportBackup and RecoveryNetwork ConnectivityVirtualizationIdentity and Access ManagementOperational MaintenanceLifecycle Management
Soft Skills
Detail-OrientedOrganizedEffective CommunicationAbility to Manage Multiple PrioritiesCollaboration with Diverse Groups
Tools & Technologies
ServiceNowActive DirectoryTCP/IP NetworkingFirewallsMonitoring ToolsEndpoint Management ToolsBackup TechnologiesPatching ToolsIndustrial Control PlatformsLaboratory Systems
Certifications & Qualifications
ITILNetworkingInfrastructureVirtualizationCybersecurityMicrosoft TechnologiesOT Security
Industry Keywords
PharmaceuticalBiotechnologyHealthcareRegulated ManufacturingGxP LaboratoryComputer System ValidationData IntegrityCybersecurity ControlsChange ControlOperational Technology
Tech Stack
Tools & technologiesCyber SecurityFirewallsITSMServiceNowTCP/IP
About the role
Key responsibilities & impact- Act as the primary IT contact for Operational Technology and Laboratory technology stakeholders at the Clayton and RTP sites
- Serve as the operational link between Manufacturing, Laboratories, and the IT organization for technology services, risks, demand, incidents, changes, and projects
- Build working relationships with Manufacturing, Laboratories, Automation, Engineering, Quality, application owners, central IT teams, cybersecurity, service providers, and vendors
- Provide hands-on support for OT and Lab systems and infrastructure, including servers, virtualization, storage, backup, network connectivity, endpoints, interfaces, and related platforms
- Perform system administration, troubleshooting, application installation, configuration support, patching, backup and recovery, account coordination, and operational maintenance
- Diagnose issues across infrastructure, applications, networks, endpoints, vendors, and business processes, escalating when required
- Support system lifecycle activities including deployments, upgrades, obsolescence planning, migrations, qualification or validation, decommissioning, and documentation updates
- Maintain technical documentation, support procedures, inventories, dependency information, and production-support knowledge
- Help ensure services remain available, stable, secure, and compliant with corporate and regulated-environment requirements
- Monitor operational risks, recurring issues, capacity constraints, unsupported components, cybersecurity gaps, backup concerns, and single points of failure
- Follow incident, request, problem, change, configuration, asset, and risk-management processes with required approvals and evidence
- Collect and qualify technology demand and translate operational needs into technical requirements, dependencies, risks, acceptance criteria, and support expectations
- Coordinate local technical activities for projects while ensuring standards, procedures, cybersecurity requirements, and change controls are followed
- Coordinate managed service providers, central IT teams, application teams, engineering partners, and OT or Lab technology vendors
- Provide incident response and local coordination during service disruptions affecting manufacturing or laboratory operations
- Support recovery, root-cause analysis, post-incident reviews, corrective actions, and resilience improvements
- Identify improvements to system reliability, support processes, documentation, vendor performance, lifecycle management, and stakeholder experience
- Support adoption of global technology programs and preserve site technical knowledge
Requirements
What you’ll need- Advanced experience supporting IT/OT infrastructure, manufacturing systems, laboratory systems, site infrastructure, or comparable technology operations
- Hands-on knowledge of Windows server and endpoint administration, virtualization, networking, storage, backup and recovery, identity and access dependencies, and application support
- Experience troubleshooting complex issues across infrastructure, applications, connectivity, vendors, and operational processes
- Strong understanding of IT service management processes, including incident, request, problem, change, configuration, asset, and risk management
- Ability to work effectively with Manufacturing, Laboratories, Automation, Engineering, Quality, application teams, cybersecurity, and central IT organizations
- Ability to translate operational needs into structured technical requirements and coordinate implementation through the correct ownership path
- Experience coordinating managed service providers, vendors, central IT teams, or cross-functional delivery teams
- Detail-oriented and organized, with the ability to manage multiple priorities while maintaining focus on operational impact, compliance, data integrity, and cybersecurity
- Experience in pharmaceutical, biotechnology, healthcare, regulated manufacturing, or GxP laboratory environments (desirable)
- Experience supporting industrial control or manufacturing platforms, laboratory systems, industrial networks, manufacturing applications, or validated computerized systems (desirable)
- Knowledge of virtualization platforms, Windows Server, Active Directory, TCP/IP networking, firewalls, backup technologies, monitoring, patching, and endpoint-management tools (desirable)
- Awareness of infrastructure qualification, computer system validation, data integrity expectations, cybersecurity controls, and formal change control (desirable)
- Experience with ServiceNow or an equivalent IT service management and configuration management platform (desirable)
- Relevant certifications or training in ITIL, networking, infrastructure, virtualization, cybersecurity, Microsoft technologies, or OT security (desirable)
- Bachelor's degree in Information Systems, Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience
- Typically requires at least five (5) years of related experience
- Ability to lift and carry objects up to 25 lbs
- Ability to frequently drive to site locations
- Ability to communicate complex information, listen effectively, work independently, manage schedules, interact with diverse groups, and obtain consensus on issues
Benefits
Comp & perks- Equal employment opportunities without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability
- Occasional travel within the United States as part of the role