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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital Workplace technologies, focusing on Microsoft Intune, Configuration Manager, and Windows client management. Capable of overseeing endpoint lifecycle management while ensuring compliance with security standards and effective collaboration with stakeholders.
Highest-signal resume keywords
Microsoft IntuneMicrosoft Configuration ManagerWindows 11 ConfigurationEndpoint Lifecycle ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ExpertiseOperational OversightTroubleshooting GuidanceImplementation Proposal ReviewDevice EnrollmentConfiguration ManagementCompliance PoliciesApplication ManagementEnterprise Device ManagementModern Device Provisioning
Soft Skills
CollaborationAdaptabilityOwnershipService OrientationCommunication
Tools & Technologies
Windows AutopilotEndpoint ProvisioningArchitecture DiagramsConfiguration StandardsImplementation Plans
Industry Keywords
Digital Workplace TechnologiesService Provider ManagementTechnical Decision MakingEscalation SupportHardware Lifecycle
About the role
Key responsibilities & impact- Provide technical expertise and operational oversight across Digital Workplace technologies and services
- Act as technical counterpart to external service providers
- Ensure service-provider activities meet company standards, architecture principles, security requirements, and agreed service levels
- Make technical decisions, provide troubleshooting guidance, validate solutions, and challenge technical proposals
- Review implementation proposals, validate outcomes, and support escalations
- Oversee modern endpoint management, Windows client technologies, application management and delivery, and endpoint provisioning and lifecycle activities
- Interpret technical designs, architecture diagrams, configuration standards, procedures, and implementation plans into operational requirements
- Collaborate with internal teams, stakeholders, external providers, and global multicultural teams
- Manage technical discussions, escalations, priorities, and service-provider performance
- Frequently drive to site locations and occasionally travel within the United States
Requirements
What you’ll need- Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration, or a related field
- Typically requires five (5) years of related experience
- Solid hands-on experience with Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Windows Autopilot, device enrollment, configuration management, compliance policies, and endpoint lifecycle management
- Solid knowledge of Windows 11 operating system configuration, deployment, troubleshooting, patching, drivers, and enterprise device management
- Knowledge of enterprise application packaging, deployment, updating, and lifecycle management through Intune and Configuration Manager
- Understanding of modern device provisioning, hardware lifecycle, device replacement, build/provisioning processes, and enterprise endpoint standards
- Experience operating with external service providers, including reviewing implementation proposals, challenging technical decisions, validating outcomes, and supporting escalations
- Ability to communicate complex technical topics to technical and non-technical audiences
- Strong stakeholder management, collaboration, adaptability, ownership, and service orientation
- May require documented training and certification in specific technologies or platforms
- Ability to frequently drive to site locations and travel occasionally within the United States
- Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of stated requirements
Benefits
Comp & perks- Regular full-time employment
- Equal employment opportunities and consideration under applicable laws