Operations Manager

Grifols

. Oversee day-to-day donor center operations to ensure donor safety, regulatory compliance, production goals, and profitability .

Posted 10/13/2026full-timeAllentown • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing donor center operations, ensuring regulatory compliance, and achieving production goals while maintaining donor safety. Proficient in leadership, personnel management, and implementing efficiency improvements in a cGMP regulated environment.

Highest-signal resume keywords

Regulatory CompliancePersonnel ManagementLeadership ExperienceCGMP KnowledgePlasma Collection Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget PreparationQuality Standards AdherenceRisk ManagementDonor SelectionProduction Standards MaintenanceAction Plan DevelopmentEfficiency Improvement ImplementationPersonnel Records ManagementPlasma Shipment OversightFDA Regulations Understanding

Soft Skills

Interpersonal CommunicationCustomer ServiceMotivational LeadershipOrganizational SkillsEffective Listening

Industry Keywords

CGMPFDAOSHACLIAPlasma CollectionBiological FluidsInfectious OrganismsProduction EquipmentDonor RecruitmentQuality Goals

About the role

Key responsibilities & impact

Oversee day-to-day donor center operations to ensure donor safety, regulatory compliance, production goals, and profitability
Act on behalf of the Center Manager and manage the center independently when required
Collaborate with Training and Quality staff to meet training and quality goals
Coach and lead employees through Operations Supervisors
Monitor and evaluate operations, develop action plans, and implement efficiency improvements
Manage personnel functions including hiring, work assignment, development, training, discipline, termination, and personnel records
Partner with the Center Manager on budget preparation and oversee facility performance against production and quality targets
Delegate, monitor, and hold Operations Supervisors accountable
Direct and supervise employees, including creating and managing work schedules
Maintain the ability to perform all center tasks and fill production roles when needed
Ensure facility cleanliness and equipment maintenance
Oversee freezer management, plasma shipments, equipment failures, and freezer alarms
Develop and implement donor recruitment advertising campaigns
Ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP requirements
Direct donor selection, plasma collection, and manufacturing records to maintain production standards
Build donor rapport and support customer satisfaction and long-term donation
Control donor funds and ensure accurate financial records
Report center irregularities and develop corrective action plans
Conduct risk management reviews and investigate unsafe situations and complaints
Direct and monitor outside vendors
Review special projects for accuracy and timely completion
Help implement the donor center’s mission in the community

Requirements

What you’ll need

Typically requires 3+ years of related clinical or general business experience
Supervisory experience preferred
Experience in a medical and/or cGMP regulated environment preferred
Experience with plasma or whole blood preferred
Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field
Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities
Ability to understand and assess FDA regulations
Ability to maintain adequate levels of plasma collection and adhere to quality standards
Ability to motivate staff to achieve established goals and standards
May be required to relocate
Ability to work in an office and/or laboratory/manufacturing environment with exposure to biological fluids, infectious organisms, extreme cold, chemicals, moving machinery, production equipment, and high noise levels
Ability to use required personal protective equipment, including protective eyewear, garments, and gloves
Ability to sit frequently for 6–8 hours per day and perform repetitive hand movements
Ability to lift and carry up to 35 pounds
Ability to communicate complex information, listen effectively, work independently, plan schedules, interact with diverse groups, obtain consensus, and solve complex conceptual issues

Benefits

Comp & perks

Equal employment opportunities without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, related medical conditions, protected veteran status, or disability
Occasional travel within the United States