Operations Supervisor

Grifols

. Serve as acting leader in the Center Manager's absence when assigned .

Posted 11/6/2026full-timeAltamonte Springs • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor operations management, including compliance with FDA-approved SOPs and regulatory standards. Proficient in staff supervision, training, and maintaining operational efficiency in a high-volume plasma center environment.

Highest-signal resume keywords

Certified PhlebotomistDonor Center TechnicianPlasma ProcessorCPR CertifiedExceptional Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingSOP ComplianceInventory ManagementOperational PlanningDocumentation AccuracyEquipment MaintenanceStaff SchedulingQuality Assurance

Soft Skills

CommunicationTeamworkProblem-SolvingCoachingAdaptability

Certifications & Qualifications

High School Diploma or GEDCertified PhlebotomistDonor Center TechnicianPlasma ProcessorDesignated TrainerCPR Certification

Industry Keywords

FDAOSHACLIACGMPDonor Flow SupervisionOperational EfficiencyMedical ComplianceHigh-Volume OperationsSafety ProtocolsQuality Control

About the role

Key responsibilities & impact

Serve as acting leader in the Center Manager's absence when assigned
Perform any or all tasks within the plasma center, including production employee duties and donor-flow supervision
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Determine inventory needs, adjust inventory levels, and submit vendor orders
Inform the Center Manager of irregularities and provide action plans to correct deficiencies
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns in real time
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and internal procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain the facility and equipment in good working order under Center Manager guidance
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas to ensure accurate documentation and quality
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks necessary to achieve company objectives

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations
Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements, depending on the area of assignment
Exceptional customer service skills
Proficient in speaking and writing English, with legible handwriting
Bilingual skills where applicable
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible schedules to meet business needs
Ability to work in a highly regulated, operations-intensive, high-volume medical business
Ability to meet physical demands including standing, sitting, bending, twisting, frequent hand and foot movement, light lifting up to 15 lbs. and maximum lifting of 50 lbs.
Hearing acuity essential; correctable near and far vision and color perception/discrimination required
Ability to communicate, listen, understand information, work independently, follow oral or written instructions, and handle variable demands and changing conditions

Benefits

Comp & perks

Equal employment opportunities without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability
Flexible scheduling to meet business needs
Required personal protective equipment provided, including protective eyewear, garments, gloves, and cold gear