Operations Supervisor

Grifols

. Serve as acting leader in the absence of the Center Manager when assigned .

Posted 10/22/2026full-timeGoldsboro • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor operations management, including supervising staff, ensuring compliance with regulations, and maintaining operational efficiency in a high-volume plasma center. Proficient in phlebotomy and donor processing, with strong communication skills and the ability to manage diverse teams effectively.

Highest-signal resume keywords

Phlebotomy CertificationDonor Processing ExperienceRegulatory Compliance KnowledgeStaff SupervisionOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingSOP UnderstandingInventory ManagementQuality ControlDocumentation AccuracyEquipment MaintenanceReport SubmissionTask Coordination

Soft Skills

TeamworkCommunicationProblem-SolvingCoachingAdaptability

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

FDA-approved SOPsOSHA ComplianceCLIA StandardsCGMPBiological Fluids HandlingHigh-Volume Medical OperationsDonor Flow ManagementSafety ProtocolsTraining and OnboardingOperational Plans

About the role

Key responsibilities & impact

Serve as acting leader in the absence of the Center Manager when assigned
Perform any/all tasks within the plasma center, including production employee duties and supervising donor flow
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Monitor and adjust inventory levels; compile and submit vendor orders
Inform the Center Manager of irregularities and provide action plans to correct center deficiencies
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain facility cleanliness and equipment condition under Center Manager guidance
Submit timely and accurate reports
Assist in controlling center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations
Directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements, depending on the area of assignment
Proficient in speaking and writing English, with legible handwriting
Where applicable, bi-lingual skills
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible scheduling to meet business needs
Ability to perform in a highly regulated, operations-intensive, high-volume medical business
Ability to meet the stated occupational demands, including exposure to biological fluids, cold environments, and personal protective equipment requirements
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential; specified correctable near and far vision requirements
Ability to work independently and follow oral or written instructions
Ability to perform a wide range of tasks under variable demands and changing conditions
Ability to relate sensitive information to diverse groups

Benefits

Comp & perks

Equal employment opportunities without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability