Operations Supervisor

Grifols

. Serve as acting leader in the absence of the Center Manager .

Posted 10/28/2026full-timeOrlando • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor operations management, including phlebotomy, plasma processing, and compliance with regulatory standards. Capable of effective team leadership, scheduling, and operational planning to enhance donor throughput and service quality.

Highest-signal resume keywords

Phlebotomy CertificationDonor Center Operations ManagementRegulatory Compliance (FDA, OSHA, CLIA)Staff Scheduling and TrainingInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyPlasma ProcessingDonor ProcessingSOP UnderstandingOperational PlanningDocumentation AccuracyQuality ControlEquipment MaintenanceInventory AdjustmentReport Submission

Soft Skills

CommunicationTeamworkProblem-SolvingCoachingAdaptability

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

Donor OperationsPlasma CollectionMedical ComplianceHigh-Volume OperationsQuality Assurance

About the role

Key responsibilities & impact

Serve as acting leader in the absence of the Center Manager
Perform any or all tasks within the plasma center, including production employee duties and donor-flow supervision
Oversee donor operations and supervise operations supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Determine inventory needs, adjust inventory levels, and submit vendor orders
Inform the Center Manager of irregularities and provide action plans to correct deficiencies
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain facility cleanliness and equipment condition under Center Manager guidance
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
Demonstrated proficiency in handling difficult situations
Proficient in speaking and writing English, with legible handwriting
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible schedules to meet business needs
Ability to work in a highly regulated, operations-intensive, high-volume medical business
Ability to perform physical demands including standing, sitting, bending, twisting, frequent hand and foot movements, and lifting up to 50 lbs
Hearing acuity essential
Correctable near and far vision requirements
Ability to communicate and understand spoken and written information
Ability to work independently and follow oral or written instructions
Ability to perform varied tasks under changing conditions
Ability to relate sensitive information to diverse groups
Directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements

Benefits

Comp & perks

Equal employment opportunities in accordance with applicable laws
Required training sessions and staff meetings
Personal protective equipment provided/required for workplace safety, including protective eyewear, garments, gloves, and cold gear