Operations Supervisor

Grifols

. Serve as acting leader in the Center Manager's absence when assigned .

Posted 10/22/2026full-timeErie • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor operations management, including phlebotomy, donor processing, and plasma processing. Proficient in maintaining compliance with regulatory standards and executing operational plans to achieve productivity and quality targets.

Highest-signal resume keywords

Phlebotomy CertificationDonor Processing ExperienceRegulatory Compliance KnowledgeOperational Management SkillsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PhlebotomyDonor ProcessingPlasma ProcessingSOP UnderstandingInventory ManagementQuality AssuranceDocumentation AccuracyEquipment MaintenanceOperational PlanningReport Submission

Soft Skills

CommunicationTeamworkProblem-SolvingAdaptabilityCoaching

Certifications & Qualifications

Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification

Industry Keywords

FDA RegulationsOSHA ComplianceCLIA StandardsCGMPHigh-Volume Medical Operations

About the role

Key responsibilities & impact

Serve as acting leader in the Center Manager's absence when assigned
Perform any or all tasks within the plasma center, including production employee and donor-flow supervisor duties
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and team coaching
Create employee schedules to accommodate donor cycles
Determine and adjust inventory levels and submit vendor orders
Report center irregularities to the Center Manager and provide corrective action plans
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate documentation and records
Help maintain facility cleanliness and equipment condition
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas to support documentation and quality
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Requirements

What you’ll need

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
Demonstrated proficiency handling difficult situations
Proficient in speaking and writing English, with legible handwriting
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible schedules to meet business needs
Ability to work in a highly regulated, operations-intensive, high-volume medical business
Ability to perform duties involving biological fluids, protective equipment, standing, sitting, bending, twisting, frequent hand and foot movement, and lifting up to 50 lbs
Ability to communicate and understand spoken and written information
Ability to work independently and follow oral or written instructions
Ability to perform varied tasks under changing conditions
Ability to relate sensitive information to diverse groups

Benefits

Comp & perks

Regular full-time employment
International team environment
Opportunity to contribute to improving healthcare and enhancing patients' lives