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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while ensuring donor confidentiality and safety. Proficient in operating automated plasmapheresis machines and adhering to health and safety protocols in a plasma center environment.
Highest-signal resume keywords
Customer Service StandardsAutomated Plasmapheresis Machine OperationState Licensures or CertificationsAbility to Follow InstructionsBiological Fluid Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automated Plasmapheresis Machine OperationBiological Fluid HandlingEquipment MonitoringContaminated Equipment DisposalAbility to Lift 50 lbsAbility to Work in Extreme ColdPrecise Hand MovementAbility to Bend and TwistAbility to Stand for 6–8 HoursAbility to Walk for 6–8 Hours
Soft Skills
Establish Rapport with DonorsListening SkillsUnderstanding Spoken InformationRelating Sensitive InformationCustomer Happiness Focus
Tools & Technologies
Laboratory EquipmentOffice EquipmentPersonal Protective Equipment
Certifications & Qualifications
State Licensures or Certifications
Industry Keywords
Plasma CenterDonor SuitabilityDonor ReactionsProduct QualityConfidentiality
About the role
Key responsibilities & impact- Assist in determining donor suitability
- Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
- Respond to and assist with handling donor reactions
- Monitor donors and equipment to ensure donor health and product quality
- Set up, disconnect, and operate automated plasmapheresis machines
- Disconnect and dispose of contaminated disposable equipment
- Perform work in a plasma center and follow applicable oral and written instructions
Requirements
What you’ll need- Superior customer service standards
- A High School diploma or GED
- Ability to work a flexible schedule
- An interest in making a difference in the world
- Obtains required state licensures or certifications where applicable
- Ability to comprehend and follow instructions
- Ability to listen to and understand spoken information and ideas
- Ability to perform tasks according to oral or written instructions
- Ability to relate sensitive information to diverse groups
- Ability to work standing for 6 to 8 hours per day
- Ability to bend and twist neck and waist for 1–2 hours per day
- Frequent hand movement and precise coordinated finger, hand, and wrist movements
- Frequent foot movement; ability to squat, crouch, or sit on heels when needed
- Ability to walk up to 6–8 hours per day
- Ability to lift 15 lbs., with a maximum lift of 50 lbs.
- Ability to reach below shoulder height
- Essential hearing acuity
- Color perception/discrimination and correctable near and far vision
- Ability to work with biological fluids and potentially infectious organisms
- Ability to use electrical, office, and laboratory equipment
- Ability to work in extreme cold below 32°F while working in a plasma freezer
- Ability to wear required personal protective equipment, including protective eyewear, garments, gloves, and cold gear
Benefits
Comp & perks- Up to 4% of the company bonus pool
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- PTO
- Paid holidays
- Up to 5% 401(K) match
- Tuition reimbursement
- Opportunities for professional growth and career progression
- Family-like culture