Quality Manager

Grifols

. Evaluate processes, develop action plans, and coordinate strategic implementation of quality system processes and corrective actions at the plasma donor center .

Posted 10/2/2026full-timeToledo • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management systems, regulatory compliance, and training oversight within a plasma donor center. Proficient in conducting audits, root-cause analysis, and preparing quality analysis reports to ensure continuous improvement and donor safety.

Highest-signal resume keywords

Quality Management System OversightRegulatory Compliance ImplementationRoot-Cause AnalysisInternal and External AuditsCLIA Proficiency Testing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Standard Operating Procedures (SOPs)Quality ControlQuality Analysis ReportingDeviations InvestigationDonor Suitability ManagementTraining System OversightCorrective/Preventive ActionsTrend RecognitionBiohazard Waste ManagementCustomer Complaint Investigation

Soft Skills

CollaborationLeadershipCommunicationTraining and DevelopmentProblem-Solving

Certifications & Qualifications

Bachelor of Science Degree

Industry Keywords

Plasma Donor CenterQuality ImprovementRegulatory DocumentationState and Federal RegulationsDonor Deferrals

About the role

Key responsibilities & impact

Evaluate processes, develop action plans, and coordinate strategic implementation of quality system processes and corrective actions at the plasma donor center
Maintain oversight of the center’s quality management system and drive continuous quality improvement
Direct and monitor processes for regulatory compliance and implement quality-control SOPs
Oversee the center training program, training records, and staff competency
Collaborate with the Center Manager to maintain product quality, donor suitability, and donor safety
Manage personnel functions for the Quality Associate, including work assignment, hiring, development, training, discipline, termination, scheduling, and task follow-up
Oversee internal and external audits, corrective/preventive actions, and follow-up
Assess quality and training system effectiveness through trend recognition, failure investigation, and direct observation
Document, investigate, and perform root-cause analysis for deviations and customer complaints
Investigate trends and assess the effectiveness of corrective/preventive actions and process improvements
Oversee product and biohazard waste shipments, labeling, documentation, and final shipment authorization
Review unsuitable test results, unit lookback information, donor adverse event reports, and related documentation
Ensure annual job and center training is completed and documented
Conduct employee training observations before independent work release
Verify supplies and materials meet quality requirements and are properly stored; investigate or reject non-conforming supplies
Determine donor suitability, manage donor deferrals, and review deferred donor reinstatements
Prepare quality analysis reports and research systemic compliance issues
Ensure CLIA proficiency test surveys, complaint investigations, and training are documented
Hold monthly Quality Meetings to communicate updates and manage action outcomes

Requirements

What you’ll need

Bachelor of Science degree or equivalent
Knowledge of applicable state, federal, and company-designated regulations
Ability to implement Standard Operating Procedures (SOPs) for quality control and regulatory compliance
Ability to oversee quality management and training systems
Ability to conduct internal and external audits
Ability to investigate deviations and customer complaints and perform root-cause analysis
Ability to oversee product and biohazard waste shipments and related regulatory documentation
Knowledge of Clinical Laboratory Improvement Amendments (CLIA) proficiency testing
Ability to manage donor suitability activities and donor deferrals
Ability to prepare quality analysis reports and perform in-depth research and analysis

Benefits

Comp & perks

Equal employment opportunity protections
Regular full-time employment