Quality Systems – Training Manager

Grifols

. Evaluate processes, develop action plans, and coordinate strategic implementation of quality system processes and corrective actions at the plasma donor center .

Posted 9/29/2026full-timeChattanooga • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management systems, regulatory compliance, and training oversight within a plasma donor center environment. Proficient in implementing Standard Operating Procedures (SOPs) and conducting audits to ensure adherence to state and federal regulations.

Highest-signal resume keywords

Quality Management System OversightRegulatory Compliance KnowledgeStandard Operating Procedures (SOPs) ImplementationRoot-Cause AnalysisTraining Program Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlRegulatory ComplianceAudit ManagementDeviation DocumentationCustomer Complaint InvestigationTrend RecognitionCorrective/Preventive ActionsBiohazard Waste ManagementCLIA Proficiency TestingDonor Suitability Assessment

Soft Skills

CollaborationCommunicationLeadershipProblem-SolvingTraining and Development

Certifications & Qualifications

Bachelor of Science DegreeCGMP TrainingBlood Borne Pathogen Training

Industry Keywords

Plasma Donor CenterQuality ImprovementState and Federal RegulationsInternal and External AuditsDonor DeferralsDonor ReinstatementTraining Records ManagementSOPsClinical Laboratory Improvement Amendments (CLIA)Quality Analysis Reports

About the role

Key responsibilities & impact

Evaluate processes, develop action plans, and coordinate strategic implementation of quality system processes and corrective actions at the plasma donor center
Maintain oversight of the center’s quality management system and drive continuous quality improvement
Direct and monitor processes for compliance with state, federal, and company regulations
Implement SOPs for quality control and regulatory compliance
Oversee the center training program, staff competency, and training records
Collaborate with the Center Manager to maintain product quality, donor suitability, and donor safety
Manage personnel functions for the Quality Associate, including work assignment, hiring, development, training, discipline, termination, scheduling, and task follow-up
Oversee internal and external audits, including preparation, execution, responses, corrective/preventive actions, assessment, and follow-up
Assess quality and training system effectiveness through trend recognition, failure investigation, and direct observations
Investigate deviations and customer complaints using root-cause analysis
Follow up on corrective/preventive actions, system implementations, and process improvement plans
Oversee product and biohazard waste shipments, including regulatory compliance, labeling, documentation, and final shipment authorization
Review unsuitable test results, unit lookback information, donor adverse event reports, and related documentation
Ensure annual job and center training is completed, documented, and filed
Conduct employee training observations before independent work release
Verify supplies and materials meet quality requirements and are stored appropriately; investigate nonconformance and initiate rejections
Determine donor suitability and manage donor deferrals and reinstatements
Prepare quality analysis reports and conduct research to resolve systemic compliance issues
Ensure CLIA proficiency testing, complaint investigations, and training are properly documented
Hold monthly Quality Meetings to communicate status updates and manage action outcomes

Requirements

What you’ll need

Bachelor of Science degree or equivalent
Knowledge of applicable state, federal, and company-designated regulations
Ability to implement and maintain Standard Operating Procedures (SOPs) for quality control and regulatory compliance
Ability to maintain and audit training records and files
Ability to oversee internal and external audits, including corrective/preventive actions
Ability to document deviations and customer complaints and perform root-cause analysis
Knowledge of donor suitability, donor deferrals, and donor reinstatement activities
Knowledge of Clinical Laboratory Improvement Amendments (CLIA) proficiency test surveys
Ability to ensure compliance with cGMP and Blood Borne Pathogen training requirements

Benefits

Comp & perks

Equal employment opportunities and consideration consistent with applicable laws