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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in donor operations management, including phlebotomy, plasma processing, and compliance with regulatory standards. Capable of leading teams, coordinating staffing, and ensuring operational efficiency in a high-volume medical environment.
Highest-signal resume keywords
Phlebotomy CertificationDonor Center Operations ManagementRegulatory Compliance (FDA, OSHA, CLIA)Staff Supervision and TrainingInventory Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PhlebotomyPlasma ProcessingSOP UnderstandingQuality ControlDocumentation and ReportingInventory ManagementOperational PlanningDonor SelectionEquipment HandlingProblem Solving
Soft Skills
TeamworkCommunicationCoachingAccountabilityConflict Resolution
Certifications & Qualifications
Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification
Industry Keywords
Plasma CenterDonor OperationsCGMPHigh-Volume Medical BusinessRegulatory Standards
About the role
Key responsibilities & impact- Serve as acting leader in the absence of the Center Manager
- Perform any/all tasks within the plasma center, including production employee and donor-flow-supervisor duties
- Oversee donor operations and supervise Operation Supervisors and donor center staff during assigned shifts
- Coordinate staffing, task assignments, break schedules, and coaching
- Create employee schedules to accommodate donor cycles
- Determine inventory needs, adjust inventory levels, and submit vendor orders
- Inform the Center Manager of irregularities and provide corrective action plans
- Execute daily operational plans to achieve donor throughput, quality, and productivity targets
- Partner with the Center Manager and Quality team to resolve deviations and operational concerns
- Monitor donor flow and address delays or service issues
- Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
- Supervise donor selection, plasma collection, and manufacturing records
- Attend required training sessions and staff meetings
- Ensure accurate documentation and reporting
- Maintain facility cleanliness and equipment condition
- Assist with control of center donor funds
- Participate in onboarding, training, and cross-training staff
- Maintain communication with other service areas
- Promote safety, teamwork, and accountability
- Report unsafe situations or conditions
- May be trained to repair plasma center equipment
- Assist the Center Manager with tasks supporting company objectives
Requirements
What you’ll need- High school diploma or GED
- Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
- CPR Certified
- Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
- Demonstrated proficiency handling difficult situations
- Proficient in speaking and writing English, with legible handwriting
- Where applicable, bilingual skills
- Ability to understand, explain, and follow SOPs and protocols
- Ability to work flexible schedules to meet business needs
- Ability to work in a highly regulated, operations-intensive, high-volume medical business
- Ability to meet physical, sensory, safety, and equipment-handling demands described in the posting
- Directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements
Benefits
Comp & perks- Relocation Assistance Bonus of up to $7,500.00
- Participation in up to 15% of the company bonus pool
- Medical insurance
- Dental insurance
- Vision insurance
- PTO
- Up to 5% 401(k) match
- Tuition reimbursement
- Professional growth and career progression opportunities