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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in donor operations management, including phlebotomy, donor processing, and compliance with regulatory standards. Proficient in staff supervision, scheduling, and maintaining operational efficiency in a high-volume medical environment.
Highest-signal resume keywords
Phlebotomy CertificationDonor Processing ExperienceRegulatory Compliance KnowledgeStaff Supervision SkillsOperational Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PhlebotomyDonor ProcessingPlasma ProcessingInventory ManagementSOP ComplianceQuality ControlRecordkeepingOperational PlanningEquipment MaintenanceReport Submission
Soft Skills
TeamworkCommunicationProblem-SolvingCoachingAdaptability
Certifications & Qualifications
Phlebotomist CertificationDonor Center Technician CertificationPlasma Processor CertificationDesignated Trainer CertificationCPR Certification
Industry Keywords
FDA-approved SOPsOSHACLIACGMPHigh-Volume Medical Environment
About the role
Key responsibilities & impact- Serve as acting leader in the Center Manager's absence when assigned
- Perform any tasks within the plasma center, including production employee duties and donor-flow supervision
- Oversee donor operations and supervise operation supervisors and donor center staff during assigned shifts
- Coordinate staffing, task assignments, break schedules, and coaching
- Create employee schedules to accommodate donor cycles
- Monitor and adjust inventory levels and submit vendor orders
- Inform the Center Manager of center irregularities and provide corrective action plans
- Execute daily operational plans to achieve donor throughput, quality, and productivity targets
- Partner with the Center Manager and Quality team to resolve deviations and operational concerns
- Monitor donor flow and address delays or service issues
- Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
- Supervise donor selection, plasma collection, and manufacturing records
- Attend required training sessions and staff meetings
- Ensure accurate documentation and recordkeeping
- Help maintain the facility and equipment
- Submit timely and accurate reports
- Assist with control of center donor funds
- Participate in onboarding, training, and cross-training staff
- Maintain communication with other service areas
- Promote safety, teamwork, and accountability
- Report unsafe situations or conditions
- May be trained to repair plasma center equipment
- Assist the Center Manager with tasks supporting company objectives
Requirements
What you’ll need- High school diploma or GED
- Certification as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
- CPR certification
- Typically 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
- Demonstrated proficiency in handling difficult situations
- Proficient in speaking and writing English, with legible handwriting
- Bilingual skills where applicable
- Ability to understand, explain, and follow SOPs and protocols
- Ability to work flexible schedules to meet business needs
- Ability to work in a highly regulated, operations-intensive, high-volume medical environment
- Ability to meet the physical and occupational demands of plasma center work
- Related experience or a combination of related education, experience, and/or competencies may be considered in place of stated requirements
Benefits
Comp & perks- Relocation Assistance Bonus of up to $7,500.00
- Participation in up to 15% of the company bonus pool
- Medical benefits
- Dental benefits
- Vision benefits
- PTO
- Up to 5% 401(k) match
- Tuition reimbursement
- Professional growth and career progression opportunities