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Grifols

Technical Account Specialist, Blood Banking

Grifols

. Provide consultative training, technical support and troubleshooting for Grifols customers at facilities, by phone and through remote access .

Posted 11/2/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $33 - $41 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and training for diagnostic products, with a strong focus on customer service, troubleshooting, and compliance with regulatory standards. Proficient in managing client interactions, documentation, and implementation activities in a clinical laboratory environment.

Highest-signal resume keywords
Technical SupportCustomer TrainingRegulatory ComplianceTroubleshooting SkillsLaboratory Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Laboratory ScienceRoot Cause AnalysisInstrument ConfigurationLIS ConnectivityKPI AnalysisTechnical WritingGMP KnowledgeISO KnowledgeAssay InvestigationsRegulated Documentation
Soft Skills
Analytical SkillsCommunication SkillsProblem-Solving SkillsCollaboration SkillsAdaptability
Tools & Technologies
Microsoft ApplicationsComputerized Call Handling SystemsServiceMAXRemote Access ToolsCalibrated Tools
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Clinical Diagnostic IndustryTransfusion Medicine LabsHospital Laboratory EnvironmentCustomer ServiceTechnical Consultation

About the role

Key responsibilities & impact
  • Provide consultative training, technical support and troubleshooting for Grifols customers at facilities, by phone and through remote access
  • Manage technical concerns and training for multiple laboratory clients
  • Respond to customer inquiries, complaints, service calls and product-solution needs within designated timeframes
  • Manage customer schedules, travel arrangements, client appointments and reagent orders and deliveries
  • Execute implementation activities from pre-implementation through go-live, including instrument configuration, LIS connectivity, customer training and validation support
  • Provide technical training, consultation and ongoing support for Grifols diagnostic products
  • Manage reagent and assay investigations, including client coordination and regulated CRM documentation
  • Identify issues, perform root cause analysis and escalate out-of-scope customer needs
  • Collaborate with the Global Response Team, Field Service Engineers, project teams, Sales, Supply Chain and other departments
  • Support software upgrades, product installations, validation, training and regulated documentation
  • Maintain product-line knowledge, calibrated tools, company assets, vendor credentials and instrument certifications
  • Analyze KPI metrics and develop competency with secure remote connectivity, troubleshooting and instrument-log analysis
  • Partner with the Telephone Support Team on technical guidance and corrective service activities
  • Follow Grifols Diagnostic procedures, department SOPs and regulatory protocols
  • Align technical support with Sales and Marketing messaging and compliant commercial positioning
  • Document ServiceMAX activities within 24 hours and resolve work orders according to defined timelines
  • Support customer complaints and service calls by phone and remote support
  • Perform other duties and recommend product, function and process improvements as assigned

Requirements

What you’ll need
  • Equivalent military experience or Associate Degree in Medical Laboratory Science with 2 years’ experience
  • 0–2 years of experience in a hospital laboratory environment or clinical diagnostic industry with a Bachelor’s Degree
  • 2–4 years of experience in a hospital laboratory or clinical diagnostic industry with an Associate Degree
  • Familiarity with testing requirements of transfusion medicine labs is highly preferred
  • Knowledge of GMP, ISO and other certifying agency policies and regulations
  • Proficiency with Microsoft applications and familiarity with computerized call handling systems
  • Excellent analytical and troubleshooting skills
  • Strong written and oral communication skills and ability to communicate technical information effectively
  • Technical writing skills are a plus
  • Valid driver’s license and good driving record
  • Ability to travel via plane, car and public transportation outside the assigned geographic area
  • Ability to work changing hours, including off-hours support as needed
  • Ability to lift up to 50 lbs (22.68 kg)
  • Ability to bend, stoop and stand for extended periods
  • Depending on assignment, directly related experience or a combination of education, experience and/or competencies may substitute for stated requirements

Benefits

Comp & perks
  • Up to 5% company bonus pool
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • PTO
  • Paid holidays
  • Up to 5% 401(k) match
  • Tuition reimbursement
  • Opportunities for professional growth and career progression