N2 Systems Administrator, Observability

GrooveTech

. Join the N2 support team . Support critical environments for the RFID Project / Guardian Operation . Ensure stability, monitoring, KPI creation, and agile response to events . Work Monday through Friday, from 8:00 a.m.

Posted 10/7/2026contractSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Observability and Monitoring tools, including Grafana, Dynatrace, and Datadog, while effectively managing incidents and service requests using ITSM tools like Jira. Proficient in developing automation scripts with Python and Shell to enhance operational efficiency and stability.

Highest-signal resume keywords

Observability And Monitoring ToolsIncident Management Using ITILDashboard Development With GrafanaScripting With Python And ShellITSM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Observability ToolsMonitoring ToolsDashboard DevelopmentIncident ManagementScriptingTechnical TroubleshootingKPI CreationMetrics AnalysisAutomationError Pattern Identification

Soft Skills

Analytical MindsetProactive ApproachExcellent CommunicationStrong Sense Of UrgencyFocus On First-Contact Resolution

Tools & Technologies

GrafanaDynatraceDatadogZabbixKibanaElasticsearchPower BIJiraServiceNowITSM Tools

Industry Keywords

RFID ProjectGuardian OperationOperational StabilityGovernanceDocumentationWeekend On-Call CoverageInfrastructure TroubleshootingWindowsLinuxITIL Practices

Tech Stack

Tools & technologies

ElasticSearchGrafanaITSMLinuxPythonServiceNow

About the role

Key responsibilities & impact

Join the N2 support team
Support critical environments for the RFID Project / Guardian Operation
Ensure stability, monitoring, KPI creation, and agile response to events
Work Monday through Friday, from 8:00 a.m. to 2:30 p.m.
Participate in weekend on-call coverage, according to the team schedule, during daytime shifts from 5:30 a.m. to 5:30 p.m.
Monitor and analyze metrics, logs, and traces in critical environments using Zabbix, Grafana, Dynatrace, Datadog, and Kibana/Elasticsearch
Develop and update technical and operational dashboards and KPIs using Grafana, Dynatrace, Datadog, Kibana, and Power BI
Handle incidents, problems, and service requests in Jira and other ITSM tools, applying ITIL practices and managing response SLAs
Perform technical troubleshooting in operational, infrastructure, and application environments
Identify error patterns and support the management of major incidents
Develop scripts and automations, such as Python and Shell scripts, to optimize operational routines and alert response

Requirements

What you’ll need

Strong experience with Observability and Monitoring tools (Grafana, Dynatrace, Datadog, Zabbix, Kibana/Elasticsearch)
Experience building metrics dashboards and presenting results/KPIs (Power BI, Grafana, Datadog)
Proficiency with ITSM tools (Jira, ServiceNow) and incident/problem management in accordance with ITIL
Knowledge of routine automation and scripting (e.g., Python, Shell scripting)
Availability to participate in weekend on-call coverage
Knowledge of operating system (Windows/Linux) and infrastructure troubleshooting
Analytical mindset, proactive approach, and focus on stability, governance, and documentation
Excellent communication skills, a strong sense of urgency, and a focus on first-contact resolution (FCR)

Benefits

Comp & perks

Life insurance
Access to WellHub (formerly Gympass)