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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on communication and relationship management, utilizing CRM systems and AI tools to enhance customer interactions and campaign performance.
Highest-signal resume keywords
Customer Service ExperienceCRM ProficiencyCampaign Performance ExplanationGerman Language ProficiencySolution-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Campaign Adjustment ImplementationPerformance Metrics AnalysisOnline Marketing KnowledgeGoogle Ads KnowledgeMeta Ads Knowledge
Soft Skills
Friendly CommunicationCalm DemeanorSolution-Oriented MindsetInterpersonal Skills
Tools & Technologies
CRM ToolsTicketing SystemsAI Tools
Industry Keywords
Customer SatisfactionAccount ManagementInside SalesCustomer Needs Identification
About the role
Key responsibilities & impact- Conduct welcome calls with new customers to clarify goals, expectations, and campaign launch details
- Hold regular service calls with existing customers to review results and ensure customer satisfaction
- Clearly explain campaign performance, performance metrics, and optimization opportunities
- Independently implement campaign adjustments
- Respond promptly to customer inquiries in the ticketing system
- Systematically document customer conversations in the CRM using AI tools
- Identify customer needs, dissatisfaction, and potential opportunities at an early stage
- Work closely with the Campaign and Sales teams
Requirements
What you’ll need- Initial experience in customer-facing roles, ideally in Customer Service, Account Management, or Inside Sales
- Enjoy speaking on the phone and interacting with a diverse range of customers every day
- Friendly, calm, and solution-oriented approach in challenging conversations
- Interest in online marketing
- Initial knowledge of Google Ads or Meta Ads is a plus, but not required
- Ability to explain numbers and digital topics clearly and understandably
- Structured and independent working style
- Experience with CRM or ticketing tools
- Excellent written and spoken German
Benefits
Comp & perks- Varied role at a forward-looking company with an international background
- Friendly, collaborative working environment and genuine teamwork
- Modern office directly next to Vienna Central Station, easily accessible by public transport, with parking available for a fee
- Flexible working hours through flextime
- Up to two work-from-home days per week
- Training and professional development opportunities
- Subsidized on-site restaurant
- Free massages
- Complimentary fruit, coffee, and tea
- On-site occupational health physician