Level 1 IT Support Technician

GROUPE LR TECHNOLOGIES

. Provide first-line IT support to employees by phone, email, or in person .

Posted 10/7/2026full-timeToulouse • FranceMid-LevelSenior💰 €27,000 - €35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing first-line IT support, including diagnosing hardware and software incidents, managing user accounts, and maintaining Windows and Linux workstations. Knowledgeable in IT security best practices and capable of performing basic networking and system administration tasks.

Highest-signal resume keywords

Windows 10/11 SupportLinux AdministrationActive Directory ManagementNetworking TroubleshootingIT Security Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Workstation InstallationLinux Command ProficiencyTCP/IP NetworkingVPN ConfigurationPowerShell ScriptingBash ScriptingTicketing System FamiliarityMicrosoft 365 KnowledgeGroup Policy Objects (GPOs)Antivirus Monitoring

Tools & Technologies

RSAT ToolsOpenVPNMicrosoft OfficeEntra IDWSL

Certifications & Qualifications

Two-Year Post-Secondary Degree in IT

Industry Keywords

IT SupportIncident ManagementCybersecurityInformation SecurityAsset Management

Tech Stack

Tools & technologies

DNSLinuxTCP/IP

About the role

Key responsibilities & impact

Provide first-line IT support to employees by phone, email, or in person
Diagnose hardware and software incidents and provide appropriate solutions
Resolve Level 1 incidents and perform an initial analysis before escalating to systems administrators when necessary
Track tickets through to resolution and ensure all interventions are properly documented
Assist users with the use of IT tools and equipment
Install, configure, and maintain Windows workstations
Perform routine workstation operations, including domain joining, firewall configuration, checks, cleaning, and component replacement
Install business software and configure printers and peripheral devices
Assist with user account management, password resets, and VPN account creation
Deploy updates and monitor antivirus protection and workstation compliance
Participate in the daily operation of the Linux infrastructure
Check the status of servers and services, verify backups, and monitor system logs
Perform routine operations in Linux environments, including controlled service restarts and scheduled maintenance
Perform first-line network diagnostics, including connectivity, TCP/IP, DHCP, DNS, Wi-Fi, VPN, and VLAN troubleshooting
Carry out basic patching and cabling operations and participate in the deployment of new network equipment
Work on gateway-type equipment, including parameter changes, firewall configuration, firmware updates, and VLAN segmentation
Assist with IT asset management, including inventory, stock monitoring, equipment receipt, and preparation
Dispose of equipment in accordance with internal procedures
Update procedures, document incidents, and contribute to the knowledge base
Help implement cybersecurity and information security best practices across the company

Requirements

What you’ll need

Two-year post-secondary degree in IT, such as a BTS SIO, BTS CIEL, BUT in Computer Science, DUT in Computer Science, or equivalent qualification
Entry-level candidates are welcome, including those with initial experience gained through an apprenticeship or work-study program
Strong knowledge of Windows 10/11 environments
Knowledge of Active Directory, RSAT tools, and Group Policy Objects (GPOs)
Basic knowledge of Microsoft 365 and Entra ID
Basic Linux administration skills in Ubuntu, Debian, or Red Hat environments
Basic networking knowledge, including TCP/IP, DHCP, DNS, 802.1X, VLANs, and Wi-Fi
Knowledge of VPNs, particularly OpenVPN
Proficiency with common Linux commands: SSH, journalctl, systemctl, ls, cp, mv, chmod/chown
Knowledge of PowerShell and Bash
Familiarity with ticketing and remote-access tools
Proficiency with Microsoft Office
Knowledge of WSL
Awareness of IT security best practices, including password management, phishing prevention, access-rights management, and compliance with information security procedures
Occasional travel to the company’s various sites
Occasional participation in on-call rotations

Benefits

Comp & perks

Opportunity to progress to Level 2 IT Support Technician
Opportunity to progress to Systems and Network Administrator