Level 1 IT Support Technician

GROUPE LR TECHNOLOGIES

. Receive incoming tickets through the ticketing system .

Posted 9/24/2026full-timeAix-en-Provence • FranceMid-LevelSenior💰 €30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Level 1 IT support, ticket management, and user communication while ensuring compliance with service levels and procedures. Capable of analyzing user issues and escalating incidents as necessary in a technology-focused industrial environment.

Highest-signal resume keywords

Level 1 IT SupportTicket ManagementWindows EnvironmentsCustomer-Service OrientationITSM Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTicket ManagementWindows EnvironmentsUser-Account IssuesIT Security Best Practices

Soft Skills

Customer-Service OrientationOrganizedResponsiveEffective CommunicationRigorous Tracking

Tools & Technologies

Ticketing SystemITSM Tool

Certifications & Qualifications

Degree in ITDiploma in IT

Industry Keywords

Industrial EnvironmentTechnical EnvironmentUser RequestsKnowledge Base

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Receive incoming tickets through the ticketing system
Qualify and categorize requests and incidents
Analyze issues encountered by users
Provide first-level support and apply existing resolution procedures
Identify incidents requiring higher-level intervention
Escalate tickets to Level 2/Level 3 teams when necessary
Track tickets through to resolution
Follow up with the relevant teams when necessary
Keep users informed of the progress and resolution of their requests
Document completed actions and solutions provided in the ticketing system
Ensure compliance with defined procedures and service levels
Contribute to expanding the knowledge base and improving support procedures
Join a dedicated team responsible for managing and monitoring user requests on highly technology-focused industrial projects

Requirements

What you’ll need

Degree or diploma in IT, from post-secondary education through a two-year higher-education qualification
Initial experience in Level 1 IT support, helpdesk, or ticket management is preferred
Good knowledge of Windows environments and common user issues
Initial experience with a ticketing system or ITSM tool is a plus
Strong customer-service orientation
Rigorous approach to request tracking
Ability to effectively qualify incidents
Comfortable communicating with users
Ability to follow procedures
Organized and responsive
Experience in an industrial or technical environment is a plus
Proficiency with a ticketing or ITSM tool
Knowledge of Microsoft environments
Knowledge of workstation and user-account issues
Experience in an industrial setting
Awareness of IT security best practices