Level 2 IT Support Technician

GROUPE LR TECHNOLOGIES

. Handle tickets escalated by Level 1 Support through the ticketing system .

Posted 9/24/2026full-timeAix-en-Provence • FranceJuniorMid-Level💰 €31,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support operations, including advanced troubleshooting, account administration in Active Directory, and proficiency in Windows environments and Microsoft 365. Strong analytical and problem-solving skills are essential for resolving complex technical incidents and improving support procedures.

Highest-signal resume keywords

Active Directory ManagementWindows Environment ProficiencyTicketing System ExperienceAnalytical Problem-SolvingCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Incident AnalysisWorkstation ConfigurationSoftware InstallationNetwork TroubleshootingTCP/IP KnowledgeVPN ConfigurationAccount AdministrationIT Support ExperienceDocumentation SkillsService-Level Compliance

Soft Skills

Excellent CommunicationStrong Organizational SkillsResponsivenessIndependenceInitiative

Tools & Technologies

Microsoft 365Ticketing SystemITSM Platform

Certifications & Qualifications

ITIL CertificationMicrosoft Certification

Industry Keywords

IT SupportTechnical EnvironmentIndustrial Environment

Tech Stack

Tools & technologies

ITSMTCP/IP

About the role

Key responsibilities & impact

Handle tickets escalated by Level 1 Support through the ticketing system
Analyze and diagnose complex technical incidents involving workstations, applications, user accounts, access, and networks
Resolve incidents remotely or on-site in accordance with established procedures and service-level targets
Perform advanced support operations, including account and permissions management in Active Directory, workstation configuration, and software installation and configuration
Escalate incidents requiring higher-level expertise to Level 3 teams or vendors, providing a complete analysis file
Track tickets through to resolution and follow up with the relevant teams
Keep users informed about the progress and resolution of their requests
Identify recurring incidents and propose corrective actions
Document completed actions and solutions provided in the ticketing system
Support and assist Level 1 technicians
Participate in IT infrastructure deployment, migration, and maintenance operations
Ensure compliance with defined procedures and service levels
Contribute to expanding the knowledge base and improving support procedures

Requirements

What you’ll need

Bachelor's or associate-level degree equivalent to Bac+2 to Bac+3 in IT, such as a BTS SIO specializing in SISR, a BUT, a professional bachelor's degree, or equivalent
At least 2 years of experience in IT support, ideally in a Level 1/Level 2 role
Proficiency in Windows environments and Microsoft 365
Good knowledge of account administration using Active Directory and networking, including TCP/IP and VPN
Experience with a ticketing or ITSM platform
Strong customer-service orientation
Strong analytical and problem-solving skills
Thoroughness in tracking and documenting support activities
Ability to work independently and take initiative
Excellent communication skills with users and technical teams
Strong organizational skills and responsiveness
Experience in an industrial or technical environment is a plus
ITIL and Microsoft certifications are an advantage