Recovery Access Specialist

Groups Recover Together

. Answer all calls within established guidelines in a welcoming, energetic manner .

Posted 9/15/2026full-timeRemote • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective phone communication while providing informed answers to clinical questions. Capable of conducting Biopsychosocial Assessments and coordinating client intake processes in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service OrientationBiopsychosocial AssessmentMotivational Interviewing TechniquesTelecommunication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biopsychosocial AssessmentMotivational Interviewing TechniquesClinical Question ResponseTask PrioritizationFast-Paced Environment Adaptability

Soft Skills

Effective Phone CommunicationFriendly and Warm InteractionTherapeutic Rapport DevelopmentIndependent Work AbilityJudgment Skills

Tools & Technologies

EMR SystemsIT ApplicationsTelecommunication Tools

Certifications & Qualifications

CPR/Basic First AidBackground Screening

Industry Keywords

Human ServicesHealthcareClient Intake CoordinationCode of Conduct

About the role

Key responsibilities & impact

Answer all calls within established guidelines in a welcoming, energetic manner
Explain the organizational structure and eligibility criteria to prospective and current members
Provide informed answers to clinical questions and identify, assist, and follow through on caller needs
Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility
Schedule initial intake appointments using the EMR
Facilitate seamless client intake and coordinate no-shows with clinic coordinators
Serve as the first touchpoint and member liaison for prospective and current members
Provide a positive experience and develop therapeutic rapport with clients
Work a minimum of 3 company holidays per year and 2 company mental health days per year
Perform other duties as assigned based on business needs

Requirements

What you’ll need

High school diploma or equivalent required
Associate's degree preferred
Minimum 1 year of experience in human services/healthcare or a customer service professional role
Access to reliable internet and telephone services, with at least 10M download and 5M upload speeds
Strong WiFi signal from the remote work location
Must meet pre-employment requirements and applicable state and job-related background screening guidelines
Depending on state-specific requirements: fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications
Friendly, clear, warm, and effective phone communication
Critical thinking and judgment skills
Ability to prioritize tasks and work in a fast-paced environment
Strong telecommunication skills and comfort using multiple IT systems, applications, and tools
Strong customer service orientation
Ability to work independently under general supervision
Ability to understand and adhere to the Code of Conduct

Benefits

Comp & perks

Minimum 3 company holidays per year paid at time and a half
Minimum 2 company mental health days per year
Remote work arrangement
Reasonable accommodations for people with disabilities
Equal employment opportunity and diversity and inclusion commitment