Recovery Access Specialist

Groups Recover Together

. Answer all calls within established guidelines in a welcoming, energetic manner .

Posted 9/15/2026full-timeRemote • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build therapeutic rapport with clients while effectively managing client intake processes. Proficient in using motivational interviewing techniques and navigating multiple IT systems to support client needs.

Highest-signal resume keywords

Customer Service SkillsMotivational Interviewing TechniquesBiopsychosocial AssessmentEMR SchedulingCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biopsychosocial AssessmentMotivational Interviewing TechniquesEMR SchedulingCustomer Service SkillsCritical Thinking

Soft Skills

Friendly Phone CommunicationBuilding Therapeutic RapportJudgmentPrioritizationAbility to Work Independently

Tools & Technologies

IT SystemsTelecommunication Systems

Certifications & Qualifications

CPR/Basic First Aid

Industry Keywords

Human ServicesHealthcareClient IntakeCode of ConductBackground Screening

About the role

Key responsibilities & impact

Answer all calls within established guidelines in a welcoming, energetic manner
Explain organizational structure and program criteria to prospective and current members
Provide informed answers to clinical questions and identify, assist, and follow through on caller needs
Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility
Schedule initial intake appointments using the EMR
Facilitate seamless client intake and coordinate client no-shows with clinic coordinators
Serve as the first touchpoint and member liaison for prospective and current members
Provide a positive experience and build therapeutic rapport with clients
Perform other duties as assigned based on business needs

Requirements

What you’ll need

High school diploma or equivalent required; Associate's degree preferred
Minimum 1-year experience in human services/healthcare or customer service professional role
Access to reliable internet and telephone services with at least 10M download and 5M upload speeds
Strong WiFi signal from the remote work location
Must meet pre-employment requirements and maintain applicable state and job-related background-screening guidelines
Depending on state-specific requirements, fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications may be required
Friendly, clear, and warm phone communication style
Critical thinking, judgment, prioritization, and customer service skills
Comfort working with multiple IT systems, applications, tools, and telecommunication systems
Ability to work independently under general supervision
Ability to understand and adhere to the Code of Conduct
Ability to work Monday–Friday, 11am–7pm EST
Must work a minimum of 3 company holidays per year and 2 company mental health days per year

Benefits

Comp & perks

Company holidays worked are paid at time and a half
Required company mental health days
Remote work arrangement
Equal employment opportunity and diversity and inclusion commitment