Recovery Access Specialist

Groups Recover Together

. Answer all calls within established guidelines in a welcoming, energetic manner .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and effective communication skills while providing informed answers to clinical questions. Capable of conducting Biopsychosocial Assessments and coordinating client intake processes in a fast-paced environment.

Highest-signal resume keywords

Biopsychosocial AssessmentMotivational Interviewing TechniquesCustomer Service OrientationTelecommunication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Intake CoordinationClinical Question ResponseTask PrioritizationBackground Screening AdherenceEMR Scheduling

Soft Skills

Effective Phone CommunicationFriendly DemeanorJudgment SkillsAbility to Work IndependentlyTherapeutic Rapport Development

Tools & Technologies

IT SystemsApplicationsTelecommunication ToolsReliable Internet Access

Certifications & Qualifications

CPR/Basic First AidFingerprintingDrug TestingHealth Screening

Industry Keywords

Human ServicesHealthcareCustomer ServiceCode of Conduct

About the role

Key responsibilities & impact

Answer all calls within established guidelines in a welcoming, energetic manner
Demonstrate knowledge of the organizational structure and eligibility criteria to prospective and current members
Provide informed answers to clinical questions and identify and assist caller needs
Ensure all requests are followed through and completed
Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility
Schedule initial intake appointments using the EMR
Facilitate seamless client intake and coordinate client no-shows with clinic coordinators
Provide a positive experience and develop therapeutic rapport with clients
Perform other duties as assigned based on business needs

Requirements

What you’ll need

High school diploma or equivalent required
Associate's degree preferred
Minimum 1 year of experience in human services, healthcare, or a customer service professional role
Access to reliable internet and telephone services, with at least 10M download and 5M upload speeds
Strong WiFi signal from the remote work location
Must meet pre-employment requirements and maintain applicable state and job-related background-screening guidelines
Depending on state-specific requirements, may need fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications
Friendly, clear, and effective phone communication skills
Critical thinking and judgment skills
Ability to prioritize tasks and work in a fast-paced environment
Strong telecommunication skills and comfort working in multiple IT systems, applications, and tools
Strong customer service orientation
Ability to work independently under general supervision
Ability to understand and adhere to the Code of Conduct

Benefits

Comp & perks

Time and a half pay for a minimum of 3 company holidays worked per year
Paid company mental health days; minimum of 2 required workdays per year
Remote work arrangement
Reasonable accommodation for people with disabilities on a case-by-case basis