Recovery Access Specialist

Groups Recover Together

. Answer all calls within established guidelines in a welcoming, energetic manner .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and customer service skills while effectively managing client intake processes and assessments. Proficient in utilizing IT systems and tools to enhance member experience and ensure adherence to organizational guidelines.

Highest-signal resume keywords

Biopsychosocial AssessmentMotivational Interviewing TechniquesCustomer Service ExperienceTelecommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Intake CoordinationEligibility Criteria ExplanationCritical ThinkingJudgmentPrioritization

Soft Skills

Friendly Communication StyleIndependent WorkTherapeutic Rapport Development

Tools & Technologies

Electronic Medical Record (EMR)IT SystemsApplications

Certifications & Qualifications

CPR/Basic First AidBackground Screening Compliance

Industry Keywords

Human ServicesHealthcareCode of ConductClient Experience

About the role

Key responsibilities & impact

Answer all calls within established guidelines in a welcoming, energetic manner
Explain organizational structure and eligibility criteria to prospective and current members
Provide informed answers to clinical questions and identify, assist, and follow through on caller needs
Initiate client Biopsychosocial Assessments using motivational interviewing techniques to determine program eligibility
Schedule initial intake appointments using the EMR
Facilitate seamless client intake and coordinate client no-shows with clinic coordinators
Provide a positive member experience and develop therapeutic rapport
Perform other duties as assigned based on business needs

Requirements

What you’ll need

High school diploma or equivalent required; Associate's degree preferred
Minimum 1-year experience in human services/healthcare or customer service professional role
Access to reliable internet and telephone services, specifically a 10M download and 5M upload package or higher
Strong WiFi signal from the remote work location
Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening
Depending on state-specific requirements, fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications may be required
Friendly but clear phone communication style
Strong communication, critical thinking, judgment, prioritization, telecommunication, customer service, organizational, and independent-work skills
Comfort working in multiple IT systems, applications, and tools
Ability to understand and adhere to the Code of Conduct
Ability to work Monday–Friday, 10:00am–6:00pm EST

Benefits

Comp & perks

Minimum 3 company holidays per year paid at time and a half
Minimum 2 company mental health days per year
Remote work arrangement
Reasonable accommodation for disabilities on a case-by-case basis