Recovery Support Coordinator

Groups Recover Together

. Collaborate with counselors, prescribers, and cross-functional care team members to provide member-centered care .

Posted 10/13/2026full-timeMartinsville • United StatesMid-LevelSenior💰 $43,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and care coordination, with a strong focus on recovery-oriented care and community resource navigation. Proficient in maintaining accurate EHR documentation and delivering empathetic support to individuals facing mental health and substance use challenges.

Highest-signal resume keywords

Case Management ExperiencePeer Support Specialist CertificationKnowledge of Recovery-Oriented CareElectronic Health Records (EHR) ProficiencyStrong Interpersonal and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementCare CoordinationMotivational InterviewingCoping Skills DevelopmentCommunity Resource NavigationEHR DocumentationPrescription ManagementGroup FacilitationTime ManagementProblem Solving

Soft Skills

EmpathyInterpersonal SkillsOrganizational SkillsAdaptabilityProfessional Boundaries

Tools & Technologies

G-SuiteElectronic Medical RecordsDigital Communication Tools

Certifications & Qualifications

Peer Support Specialist CertificationMHRT/C CertificationCommunity Health Worker Certification

Industry Keywords

Recovery-Oriented CareHarm ReductionTrauma-Informed PracticesSubstance Use ChallengesMental Health Challenges

About the role

Key responsibilities & impact

Collaborate with counselors, prescribers, and cross-functional care team members to provide member-centered care
Participate in interdisciplinary case conference and weekly team meetings
Build trusted relationships with members and support recovery goals through empathy, motivational interviewing, and lived experience where applicable
Assist members with personal and treatment-related goals, individual coaching, coping skills, and recovery activities
Reengage unengaged members through intensive outreach
Introduce new members to the Groups care model and support transition to care
Provide in-person, virtual, and telephonic support
Maintain a shared caseload of approximately 160–180 members and coordinate service delivery
Support care pathways for members at high risk of disengagement or poor outcomes
Link members to healthcare, behavioral health, social service, and community resources; follow up on needs
Help members navigate insurance, pharmacy, housing, transportation, and other practical systems
Manage referrals, releases of information, and other care-transition documentation
Serve as a community connector and advocate, promote recovery-positive language, reduce stigma, and foster inclusion
Deliver customer service to members, visitors, and community partners
Maintain accurate, timely, and compliant EHR documentation
Support daily operations, including group facilitation logistics, scheduling, office maintenance, and safety standards
Assist with prescription management, toxicology submissions, prescription coordination, appointment scheduling, and member inquiries via phone, SMS, email, and chat
Engage in community outreach and education
Perform other duties as assigned

Requirements

What you’ll need

High school diploma required
Associate’s degree in Social Services, Human Services, Psychology, or related field preferred
Bachelor’s degree in related field (Virginia and Tennessee), where applicable
Associate’s degree with one year experience; or MHRT/C or Community Health Worker certification (Maine), where applicable
Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable
Minimum of two (2) years’ experience in case management, care coordination, peer support, or a related field preferred
Experience working with individuals with substance use or mental health challenges preferred
Experience using Electronic Health Records (EHR)
Reliable internet access (50M download / 10M upload) and strong WiFi if working remote
Must meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening
Valid driver’s license and access to a vehicle if the role includes community travel
Strong interpersonal and communication skills
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices
Ability to identify, navigate, and connect members to appropriate community resources and support systems
Excellent organizational, time-management, and problem-solving skills
Ability to maintain confidentiality, professional boundaries, and a high standard of ethics
Proficiency in G-Suite, email, electronic medical records, and other digital tools
Strong problem-solving skills and adaptability in a team-based environment
Commitment to Groups’ mission and values
Ability to work evenings or flexible hours as needed

Benefits

Comp & perks

4-day workweek
One work-from-home day per week
Ongoing continuing education as required