Recovery Support Coordinator

Groups Recover Together

. Provide recovery support services and coordinate care across clinical, social, and community settings for a panel of 160–180 members .

Posted 10/20/2026full-timeMartinsville • Virginia • United StatesMid-LevelSenior💰 $43,000 - $46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in recovery-oriented care, case management, and care coordination, with a strong focus on motivational interviewing and community resource linkage. Proficient in maintaining EHR documentation and delivering exceptional customer service while supporting diverse member needs.

Highest-signal resume keywords

Case Management ExperienceMotivational InterviewingElectronic Health Records (EHR)Recovery-Oriented CareInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementCare CoordinationMotivational InterviewingRecovery-Oriented CareHarm ReductionTrauma-Informed PracticesEHR DocumentationPrescription ManagementAppointment SchedulingCommunity Resource Linkage

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsAdaptability

Tools & Technologies

G-SuiteElectronic Medical RecordsDigital ToolsTelephonic SupportVirtual Support

Certifications & Qualifications

CPR/First Aid CertificationBackground Screening

Industry Keywords

Substance UseMental HealthCommunity ConnectorRecovery GoalsConfidentialityProfessional BoundariesEthical Standards

About the role

Key responsibilities & impact

Provide recovery support services and coordinate care across clinical, social, and community settings for a panel of 160–180 members
Collaborate with counselors, prescribers, and cross-functional care team members, including participating in interdisciplinary case conferences
Build trusted member relationships and support recovery goals through motivational interviewing, coaching, coping skills, and lived experience where applicable
Reengage unengaged members in treatment through intensive outreach
Orient new members to the Groups care model and support transitions to care
Provide in-person, virtual, and telephonic support
Maintain a shared caseload and support care pathways for members in special populations
Link members to healthcare, behavioral health, social service, and community resources and follow up on needs
Help members navigate insurance, pharmacy, housing, and transportation systems
Manage referrals, releases of information, and care-transition documentation
Serve as a community connector and advocate while promoting recovery-positive language and reducing stigma
Deliver customer service to members, visitors, and community partners
Maintain accurate, timely, and compliant EHR documentation
Support group facilitation logistics, scheduling, office maintenance, and safety standards
Assist with prescription management, toxicology submissions, prescription coordination, appointment scheduling, and member inquiries via phone, SMS, email, and chat
Participate in weekly interdisciplinary meetings, continuing education, and community outreach
Perform other duties as assigned

Requirements

What you’ll need

High school diploma required
Associate’s degree in Social Services, Human Services, Psychology, or related field preferred
Bachelor’s degree in related field for Virginia and Tennessee, as applicable
Minimum of two (2) years’ experience in case management, care coordination, peer support, or a related field preferred
Experience working with individuals with substance use or mental health challenges preferred
Experience using Electronic Health Records (EHR)
Reliable internet access (50M download / 10M upload) and strong WiFi if working remote
Must meet state-specific background screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening
Valid driver’s license and access to a vehicle if the role includes community travel
Proficiency in G-Suite, email, electronic medical records, and other digital tools
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices
Strong interpersonal, communication, organizational, time-management, problem-solving, and adaptability skills
Ability to maintain confidentiality, professional boundaries, and ethical standards
Ability to work evenings or flexible hours as needed
Commitment to Groups’ mission and values

Benefits

Comp & perks

Hybrid work arrangement
Work-from-home schedule on Wednesdays
Continuing education as required