Digital Service Center Specialist – Bilingual

Grow Financial Federal Credit Union

. Provide friendly, expedient, competent, and professional service to members via video technology, electronic correspondence, written correspondence, and chat .

Posted 9/15/2026full-timeRemote • Alabama • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-contact resolution and excellent member experience. Proficient in bilingual communication, particularly in English and Spanish, while utilizing video technology and electronic correspondence.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceExcellent Communication SkillsWindows-Based PC ProficiencySchedule Flexibility

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceBilingual (English and Spanish)Professional WritingMultitaskingRepetitive Keystrokes

Soft Skills

Interpersonal SkillsTelephone/Video Etiquette

Tools & Technologies

Video TechnologyGeneral Office Equipment

Certifications & Qualifications

High School Diploma or EquivalentBachelor of Arts/Science (Preferred)

Industry Keywords

Member ExperienceFirst-Contact ResolutionBusiness ContinuityTrainingCommunication

About the role

Key responsibilities & impact

Provide friendly, expedient, competent, and professional service to members via video technology, electronic correspondence, written correspondence, and chat
Focus on first-contact resolution
Provide an excellent member experience
Support members during scheduled weekday and Saturday hours
Occasionally travel as needed to cover business continuity, training, and meeting needs

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor of Arts/Science degree from an accredited college or university preferred
Two years related experience in a customer service environment required
Excellent communication skills, including telephone/video etiquette, professional writing, interpersonal skills, and multitasking ability
Excellent working knowledge of Windows-based PC products and general office equipment
Ability to see, hear, read, write, speak, and type in English and Spanish; bilingual required
Ability to sit and/or stand for extended periods and wear a headset
Ability to perform repetitive keystrokes
Schedule flexibility between 8 a.m. EST and 6 p.m. EST Monday–Friday and 9 a.m. EST to 1 p.m. EST Saturdays

Benefits

Comp & perks

15 days of paid vacation to start
Paid holidays and sick time
Paid family leave for eligible team members
Two paid volunteer days each year
Up to $5,250 annually for professional development for full-time team members
401(k) with employer contributions and matching totaling up to 8%
Medical, dental, vision, virtual care, and mental health support
Special team member discounts on consumer loans
Dedicated in-house training team
Fully remote work option
Option to work from HQ or retail locations
Schedule flexibility