ServiceNow Intern

Grow Financial Federal Credit Union

. Assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform under close supervision .

Posted 9/21/2026internshipRemote • United StatesEntry Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge in IT Service Management (ITSM) and workflow automation, with hands-on experience in ServiceNow platform configuration and support. Strong collaboration and communication skills are essential for effective teamwork and documentation.

Highest-signal resume keywords

IT Service Management (ITSM)ServiceNow FamiliarityWorkflow AutomationAgile MethodologyBasic Configuration Tasks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowIT Support ProcessesTicket Lifecycle ManagementData ValidationPlatform Configuration

Soft Skills

Attention to DetailClear CommunicationTeam CollaborationWillingness to Learn

Tools & Technologies

Microsoft TeamsCisco WebEx

Industry Keywords

IT Service ManagementWorkflow AutomationEnterprise PlatformsChange RequestsNetwork Fundamentals

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform under close supervision
Gain hands-on exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, Agile methodology, and documentation
Support ticket lifecycle management
Perform basic configuration tasks
Assist with testing and data validation
Author or assist with departmental and system documentation
Collaborate with the team via Microsoft Teams and Cisco WebEx

Requirements

What you’ll need

Must be currently enrolled as a student pursuing a degree in Information Systems, Information Technology, Computer Science, or a related field at the University of South Florida, University of Tampa, or University of South Carolina
Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms
Familiarity with ServiceNow concepts
Basic understanding of IT support processes and service delivery concepts
Familiarity with IT support incidents and requests, change requests, and network fundamentals preferred
Strong attention to detail
Ability to communicate timely and clearly
Ability to work collaboratively in a team environment
Strong willingness to learn and demonstrate new IT concepts in practice
Must be able to sit for extended periods of time
Must be able to read, write, speak and type English
Must be able to hear and use a telephone and/or video conference equipment and software
Ability to use computers with repetitive keystrokes
Must be able and willing to collaborate on camera via Microsoft Teams and Cisco WebEx
Standard business hours availability: 8:00am–5:00pm, Monday–Friday
Requires a minimum of 20 hours per week and schedule will not exceed 29 hours per week
Must be located in one of the listed eligible U.S. states for remote roles
We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas

Benefits

Comp & perks

Flexible work arrangements through a “work from where you do your best work” strategy
Flexibility around school schedules
Competitive pay starting at $20/hr
Option to work from HQ or retail locations
Video collaboration, digital tools, community service initiatives and numerous activities