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MarTech Social & Content Analyst III
Grupo Boticário. Operate and support Social Media, Content, and Influencer Marketing platforms, ensuring the execution of operational routines, environment stability, and compliance with established processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Social Media Management, Content Marketing, and Influencer Marketing platforms, with a strong focus on operational efficiency, compliance, and performance assessment. Proficient in managing user profiles, vendor relationships, and operational documentation while utilizing Agile methodologies for effective project management.
Highest-signal resume keywords
Social Media ManagementInfluencer Marketing PlatformsAgile MethodologiesMicrosoft Office ProficiencyAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Social Media ManagementContent MarketingInfluencer MarketingAgile MethodologiesData AnalysisOperational DocumentationPerformance AssessmentUser Profile ManagementVendor ManagementKPI Monitoring
Soft Skills
Organizational SkillsAnalytical MindsetAttention to DetailClear CommunicationCollaboration
Tools & Technologies
SprinklrScupMLabsTaggerCreator AdsBR Media
Industry Keywords
Operational ManagementComplianceContinuous ImprovementDemand ManagementPlatform Adoption
About the role
Key responsibilities & impact- Operate and support Social Media, Content, and Influencer Marketing platforms, ensuring the execution of operational routines, environment stability, and compliance with established processes
- Configure and customize platforms, manage user profiles and permissions, and promote platform adoption among partner teams
- Conduct platform health, stability, and performance assessments, identifying risks, incidents, and improvement opportunities
- Manage the N1 support demand and incident workflow by organizing the backlog, cards, and sprints and tracking deadlines, deliverables, blockers, and dependencies
- Prevent, analyze, and resolve issues in collaboration with vendors and partner teams
- Support the operational management of contracts and vendors, including requests, approvals, payments, and financial controls
- Monitor operational KPIs, SLAs, and service levels, identifying deviations and improvement opportunities
- Plan and execute communications related to platform releases, changes, incidents, and enhancements
- Create, update, and maintain operational documentation, such as FAQs, playbooks, procedures, and training materials
- Support testing, implementations, and improvement and governance initiatives, ensuring delivery tracking
- Manage reports analyzing and classifying comments, feedback, sentiment, and posts, monitoring platform performance and key metrics
- Contribute to operational standardization, efficiency, and continuous improvement
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Marketing, Communications, Technology, Engineering, or a related field
- Knowledge of social media management, publishing, and monitoring tools such as Sprinklr, Scup, mLabs, or similar platforms
- Knowledge of data platforms for Influencer Marketing, such as Tagger, Creator Ads, BR Media, or similar platforms
- Knowledge of Agile methodologies and demand management tools
- Advanced proficiency in Microsoft Office, especially PowerPoint and Excel
- Strong organizational, analytical, and problem-solving skills
- Analytical mindset with strong attention to detail
- Clear, concise communication skills and the ability to collaborate with different teams
Benefits
Comp & perks- Flexible medical and dental plans
- Medication assistance and health allowance for family members
- Free psychotherapy sessions and 24/7 telemedicine
- Ongoing prevention, mental health, and vaccination programs
- Meal voucher (or on-site restaurant) and food allowance (including an additional Christmas allowance)
- Discounts of up to 40% on brands within our ecosystem
- Gympass/TotalPass membership for gyms and sports studios
- Home office allowance for hybrid and remote work arrangements
- Birthday day off
- Pet health insurance, partner benefits, and travel/accommodation programs
- Extended parental leave (180 days for mothers and 120 days for fathers)
- Support for parents of children with special needs and childcare assistance
- School supply allowance and child nutrition credit
- Dedicated legal, psychological, and social support
- Private pension plan and life insurance
- Bereavement support following the loss of parents and payroll-deducted loans
- Transportation allowance and parking (according to the work model)