Supply Chain Analyst II

Grupo Boticário

. Provide consultative and operational support to requesters, buyers, and suppliers via Slack .

Posted 10/3/2026full-timeSão José dos Pinhais • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Procurement and Supply Chain processes, particularly in the Procure-to-Pay cycle, while providing exceptional user support and issue resolution through platforms like SAP and ServiceNow.

Highest-signal resume keywords

Procurement/Supply Chain ExperienceSAP ECC User SupportSAP S/4HANA KnowledgeServiceNow Ticket ManagementAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Procure-to-Pay CycleUser SupportIssue ResolutionSAP ARIBASAP ECCSAP S/4HANAOperational Contract ManagementIncident TrackingRoot Cause AnalysisKnowledge Base Creation

Soft Skills

Excellent Written CommunicationEmpathyAnalytical Ability

Tools & Technologies

SlackServiceNowSAP ARIBASAP ECCSAP S/4HANA

Industry Keywords

Purchase RequisitionPurchase OrderSupplier RegistrationOperational SupportITSM

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide consultative and operational support to requesters, buyers, and suppliers via Slack
Diagnose, guide, and resolve issues and questions regarding the creation, approval, and workflow of Purchase Requisitions (PRs)
Resolve issues related to the issuance, modification, and tracking of Purchase Orders (POs)
Support supplier registration and qualification processes
Manage and configure operational contracts
Investigate the root causes of system errors and guide users on the ARIBA, SAP ECC, SAP S/4HANA, and SAP RETAIL platforms
Log, categorize, and track incidents and requests in ServiceNow, ensuring SLA compliance
Identify bottlenecks and propose improvements
Create tutorials, FAQs, and knowledge-base content to reduce recurring questions

Requirements

What you’ll need

Bachelor's degree completed
Hands-on experience, previous experience, or strong systems perspective in Procurement/Supply Chain, including the Procure-to-Pay (P2P) cycle
Solid experience providing user support (Help Desk / Service Desk / Key User), resolving operational issues
Proven experience using and/or supporting the materials and procurement modules of SAP ECC, S/4HANA, and/or RETAIL
Practical knowledge of SAP ARIBA (Sourcing, Buying, Network, etc.)
Familiarity with ServiceNow for ticket management and documentation (ITSM)
Comfortable using Slack as the official support tool
Excellent written communication, ability to explain concepts clearly, and empathy when dealing with users and suppliers
Analytical ability to translate system errors and guide users through to resolution

Benefits

Comp & perks

Flexible medical and dental plans
Medication assistance and health allowance for family members
Free psychotherapy sessions and 24/7 telemedicine
Ongoing prevention, mental well-being, and vaccination programs
Meal Voucher (or on-site restaurant) and Food Voucher (with an additional Christmas allowance)
Discounts of up to 40% on brands within our ecosystem
Gympass/TotalPass membership for gyms and sports studios
Home office allowance for hybrid and remote work arrangements
Birthday day off
Pet health insurance, partner benefits, and travel/accommodation programs
Extended parental leave (180 days for mothers and 120 days for fathers)
Support for parents of children with special needs and childcare/nanny assistance
School supplies allowance and child nutrition credit
Dedicated legal, psychological, and social support
Private pension plan and life insurance
Bereavement support following the loss of parents and payroll-deducted loan
Transportation Voucher and parking (depending on the work model)