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Customer Service Operator – Commercial Call Center
Grupo Carrefour Brasil. Provide humanized and empathetic voice-based customer service .
About the role
Key responsibilities & impact- Provide humanized and empathetic voice-based customer service
- Offer financial products and services to build customer loyalty
- Achieve and exceed sales targets
- Welcome customers, resolve their questions, and handle their requests
- Ensure each customer’s complete satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday through Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Customer service techniques
- Clear and objective communication
- Active listening and analysis of customer needs
- Time management and task prioritization
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided – desktop computer for home office use
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured professional development program and career plan
- Inclusive and respectful work environment
- Partnership with Sesc
- Discount on the Carrefour card for purchases at Carrefour stores
- TotalPass
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical reimbursement
- Incentive campaigns and performance awards