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Customer Service Operator – Commercial Call Center
Grupo Carrefour Brasil. Provide humanized and empathetic voice-based customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service techniques and active listening skills to effectively address customer needs and enhance satisfaction. Proven ability to achieve sales targets while working collaboratively in a team environment.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProactivityTask PrioritizationTeam CollaborationCreative Problem Solving
Tools & Technologies
Wired Network ConnectionInternet Connection
Industry Keywords
Financial ProductsCustomer LoyaltyCustomer SatisfactionVoice-Based Customer Service
About the role
Key responsibilities & impact- Provide humanized and empathetic voice-based customer service
- Offer financial products and services to build customer loyalty
- Achieve and exceed sales targets
- Welcome and resolve customer questions and requests
- Ensure complete customer satisfaction
- Deliver exceptional results and provide customers with the best possible experience
Requirements
What you’ll need- High school diploma
- Sales experience is an advantage
- Availability to work a 6-on, 1-off schedule (Monday to Saturday)
- Workday: 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps and a wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and analysis of customer needs
- Time management and task prioritization
- Proactivity and a desire to make a difference
- Ability to work as part of a team and develop creative solutions
- Relevant professional experience: less than 1 year
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Desktop equipment for working from home
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured professional development program and career plan
- Inclusive and respectful work environment
- Partnership with Sesc
- Discount on the Carrefour card for purchases at Carrefour stores
- TotalPass
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical reimbursement
- Incentive campaigns and awards