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Customer Service Operator - Commercial Call Center
Grupo Carrefour Brasil. Provide humanized and empathetic telephone support to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and personalized solutions, while effectively achieving sales targets and ensuring customer satisfaction.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyProactivityTeam CollaborationResults-Oriented MindsetCreative Problem Solving
Tools & Technologies
Internet ConnectionWired Network Connection
Industry Keywords
Financial ProductsCustomer LoyaltyCustomer SatisfactionTelephone Support
About the role
Key responsibilities & impact- Provide humanized and empathetic telephone support to customers
- Offer financial products and services to build customer loyalty
- Achieve and exceed sales targets
- Welcome and resolve customer questions and requests
- Ensure complete customer satisfaction
- Seek personalized solutions to meet customers’ needs
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday to Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and analysis of customer needs
- Time management and prioritization of demands
- Proactivity and a desire to make a difference
- Ability to work as part of a team and seek creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment — desktop computer for home office use
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career plan
- Inclusive and respectful work environment
- Discount on the Carrefour card for purchases across the Carrefour network
- Life insurance
- Partnership with Sesc
- Pharmacy benefit
- Optical reimbursement
- TotalPass