Customer Service Representative – Commercial Call Center

Grupo Carrefour Brasil

. Provide humanized and empathetic voice support to customers .

Posted 9/21/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service techniques and active listening skills to effectively address customer needs and ensure satisfaction. Proven ability to achieve sales targets while maintaining a proactive and results-oriented approach in a team environment.

Highest-signal resume keywords

Sales ExperienceCustomer Service TechniquesActive ListeningTime ManagementProactivity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationTask PrioritizationTeam CollaborationCreative Problem SolvingResults-Oriented Mindset

Tools & Technologies

Wired Network ConnectionInternet Connection

Certifications & Qualifications

High School Diploma

Industry Keywords

Financial ProductsCustomer LoyaltyVoice SupportCustomer Satisfaction

About the role

Key responsibilities & impact

Provide humanized and empathetic voice support to customers
Offer financial products and services to build customer loyalty and meet their needs
Achieve and exceed sales targets
Welcome customers, resolve questions, and handle requests
Ensure each customer’s complete satisfaction

Requirements

What you’ll need

High school diploma
Sales experience is a plus
Availability to work a 6-on, 1-off schedule (Monday through Saturday)
6 hours and 20 minutes per day
Internet connection with a minimum speed of 100 Mbps
Wired network connection for desktop use
Clear and objective communication
Customer service techniques
Active listening and customer needs analysis
Time management and task prioritization
Proactivity and a desire to make a difference
Ability to work as part of a team and seek creative solutions
Results-oriented mindset

Benefits

Comp & perks

Meal voucher
Medical and dental insurance
Incentive campaigns
Desktop computer provided for remote work
Flexible breaks
Semiannual profit-sharing and results-based bonus
Internet allowance
Structured professional development program and career path
Inclusive and respectful work environment
Life insurance
Sesc partnership
Pharmacy benefit
Transportation allowance
Optical reimbursement
TotalPass
Discount on the Carrefour card for purchases at Carrefour stores