Customer Service Representative – Commercial Call Center

Grupo Carrefour Brasil

. Provide personalized and empathetic voice support to customers .

Posted 9/21/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on personalized support and effective communication. Proven ability to meet sales targets while fostering customer loyalty through proactive engagement and problem-solving.

Highest-signal resume keywords

Customer Service TechniquesSales ExperienceClear CommunicationActive ListeningTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProactivityTeam CollaborationResults-Oriented MindsetCreative Problem-Solving

Tools & Technologies

Wired Network ConnectionInternet Connection

Certifications & Qualifications

High School Diploma

Industry Keywords

Financial ProductsCustomer SatisfactionSales TargetsCustomer Loyalty

About the role

Key responsibilities & impact

Provide personalized and empathetic voice support to customers
Offer financial products and services to build customer loyalty and provide the best solution
Meet and exceed sales targets
Welcome customers, resolve questions, and handle requests
Ensure complete customer satisfaction

Requirements

What you’ll need

High school diploma
Sales experience is a plus
Availability to work a 6x1 schedule (Monday through Saturday)
6 hours and 20 minutes per day
Internet connection with a minimum speed of 100 Mbps
Wired network connection for desktop use
Clear and effective communication
Customer service techniques
Active listening and analysis of customer needs
Time management and prioritization of requests
Proactivity and a desire to make a difference
Ability to work as part of a team and find creative solutions
Results-oriented mindset

Benefits

Comp & perks

Meal voucher
Medical and dental insurance
Incentive campaigns
Equipment – desktop computer for remote work
Flexible breaks
Semiannual profit-sharing bonus
Internet allowance
Structured development program and career path
Inclusive and respectful work environment
TotalPass
Optical reimbursement
Transportation voucher
Pharmacy benefit
Sesc partnership
Discount on the Carrefour card for purchases within the Carrefour network
Life insurance
Performance-based bonuses