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Grupo Carrefour Brasil

Customer Service Representative – Commercial Call Center

Grupo Carrefour Brasil

. Provide humanized and empathetic voice support to customers .

Posted 11/4/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service techniques and effective communication skills to provide empathetic support and resolve inquiries. Proven ability to achieve sales targets while fostering customer loyalty through financial products and services.

Highest-signal resume keywords
Sales ExperienceCustomer Service TechniquesClear CommunicationActive ListeningTime Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Empathetic SupportTeam CollaborationCreative Problem SolvingResults-Oriented MindsetTask Prioritization
Tools & Technologies
Internet ConnectionWired Network Connection
Certifications & Qualifications
High School Diploma
Industry Keywords
Financial ProductsCustomer LoyaltyCustomer SatisfactionSales Targets

About the role

Key responsibilities & impact
  • Provide humanized and empathetic voice support to customers
  • Offer financial products and services to build customer loyalty
  • Achieve and exceed sales targets
  • Address and resolve customer questions and requests
  • Ensure complete customer satisfaction

Requirements

What you’ll need
  • High school diploma
  • Sales experience is a plus
  • Availability to work a 6x1 schedule (Monday through Saturday)
  • 6 hours and 20 minutes per day
  • Internet connection with a minimum speed of 100 Mbps
  • Wired network connection for desktop use
  • Customer service techniques
  • Clear and objective communication
  • Active listening and analysis of customer needs
  • Time management and task prioritization
  • Ability to work as part of a team and develop creative solutions
  • Results-oriented mindset

Benefits

Comp & perks
  • Meal voucher
  • Medical and dental insurance
  • Incentive campaigns and performance awards
  • Partnership with Sesc
  • Discount on the Carrefour card for purchases across the Carrefour network
  • Optical reimbursement
  • Life insurance
  • Pharmacy benefits
  • TotalPass
  • Structured development program and career path
  • Internet allowance
  • Equipment – desktop computer for home office use
  • Flexible breaks
  • Semiannual profit-sharing and results-based bonus (PLR)
  • Inclusive and respectful work environment