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Customer Service Representative, Sales Call Center
Grupo Carrefour Brasil. Provide voice-based customer service in a human-centered and empathetic manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy and active listening, while effectively managing time and prioritizing tasks to meet sales targets and ensure customer satisfaction.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyTeam CollaborationResults-OrientedCreative Problem Solving
Tools & Technologies
Wired Network ConnectionInternet Connection (100 Mbps)
Certifications & Qualifications
High School Diploma
Industry Keywords
Voice-Based Customer ServiceCustomer LoyaltyCustomer Satisfaction
About the role
Key responsibilities & impact- Provide voice-based customer service in a human-centered and empathetic manner
- Offer financial products and services to build customer loyalty
- Meet and exceed sales targets
- Welcome customers, resolve questions, and handle requests
- Ensure customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday to Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and analysis of customer needs
- Time management and task prioritization
- Ability to work as part of a team and develop creative solutions
- Results-oriented
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment – desktop computer for home-based work
- Flexible breaks
- Semiannual profit-sharing and results bonus
- Internet allowance
- Structured professional development program and career path
- Inclusive and respectful work environment
- TotalPass
- Optical expense reimbursement
- Transportation voucher
- Pharmacy discount program
- Partnership with Sesc
- Discount on the Carrefour card for purchases at Carrefour stores
- Life insurance