FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Voice Customer Service Operator – Commercial Call Center
Grupo Carrefour Brasil. Provide personalized and empathetic voice-based customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized voice-based customer service while achieving sales targets and ensuring customer satisfaction. Proficient in customer service techniques, active listening, and effective communication to meet customer needs.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationEmpathyTeam CollaborationCreative Problem Solving
Tools & Technologies
Wired Network ConnectionInternet Connection
Certifications & Qualifications
High School Diploma
Industry Keywords
Voice-Based Customer ServiceFinancial ProductsCustomer LoyaltyCustomer SatisfactionSales Targets
About the role
Key responsibilities & impact- Provide personalized and empathetic voice-based customer service
- Offer financial products and services to build customer loyalty and meet their needs
- Achieve and exceed sales targets
- Welcome customers, resolve questions, and handle requests
- Ensure complete customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday through Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Customer service techniques
- Clear and objective communication
- Active listening and analysis of customer needs
- Time management and demand prioritization
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns and performance bonuses
- Equipment — desktop computer for work from home
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured professional development program and career path
- Inclusive and respectful work environment
- Partnership with Sesc
- Discount on the Carrefour card for purchases at Carrefour stores
- Optical reimbursement
- Transportation allowance
- Life insurance
- Pharmacy benefits
- TotalPass