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Voice Customer Service Representative – Commercial Call Center
Grupo Carrefour Brasil. Provide personalized and empathetic voice support to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service techniques and active listening skills to effectively address customer needs and enhance satisfaction. Proven ability to achieve sales targets while maintaining a proactive attitude and effective time management.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationEmpathyProactive AttitudeTeam CollaborationCreative Problem Solving
Tools & Technologies
Internet ConnectionWired Network Connection
Certifications & Qualifications
High School Diploma
Industry Keywords
Financial ProductsCustomer LoyaltySales TargetsCustomer Satisfaction
About the role
Key responsibilities & impact- Provide personalized and empathetic voice support to customers
- Offer financial products and services to build customer loyalty and meet their needs
- Achieve and exceed sales targets
- Welcome customers, resolve questions, and handle requests
- Ensure customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on/1-off schedule (Monday through Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and customer needs analysis
- Time management and task prioritization
- Proactive attitude and willingness to make a difference
- Ability to work as part of a team and find creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided – desktop computer for home-based work
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career path
- Inclusive and respectful work environment
- TotalPass
- Optical reimbursement
- Transportation allowance
- Pharmacy benefits
- Partnership with Sesc
- Life insurance
- Discount on the Carrefour card for purchases across the Carrefour network